Store Team Lead: Customer Solutions & Growth (Balanced Hours)

The Big Yellow Self Storage Company; England; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus

Pension scheme

Free on-site parking

28 days' holiday

Birthday day off

Discounted gym memberships

Long-service reward vouchers

Job summary

The Big Yellow Self Storage Company is seeking a proactive Store Manager to lead daily operations of one of our busy stores in the United Kingdom. You will work closely with the Store Manager to develop your team, enhance customer service and drive overall store performance.

This role offers predictable hours, a supportive team, and opportunities for development. You will be responsible for customer service, team leadership and store efficiency, with a quarterly bonus and a generous benefits

Qualifications

• Experience in retail or service roles, with a focus on customer satisfaction.
• Proven ability to lead a team and drive store performance.
• Strong communication and interpersonal skills.
• Comfortable using computer systems and POS software.

Responsibilities

• Lead from the front with your team.
• Foster a positive, flexible daily management style.
• Reward your team and maximise store performance.
• Identify team potential to build talent.
• Own store financial contribution to drive sales and manage costs.
• Provide friendly, professional customer service in person, by phone and email.
• Understand customer needs and recommend storage solutions.
• Build strong relationships with customers and teammates.
• Support day-to-day store operations.
• Collaborate with colleagues to create a positive team environment.
• Take responsibility for all store ops in the Store Manager's absence.

Skills

Customer service

Team leadership

Communication

Organizational skills

Job description

The Big Yellow Self Storage Company is seeking a proactive Store Manager to lead daily operations of one of our busy stores in the United Kingdom. You will work closely with the Store Manager to develop your team, enhance customer service and drive overall store performance.

This role offers predictable hours, a supportive team, and opportunities for development. You will be responsible for customer service, team leadership and store efficiency, with a quarterly bonus and a generous benefits