Store Team Lead — Customer-Centric Retail (Manchester)

LOUNGE; Manchester; On-site; GBP 20,000 - 26,000; Full time

Job summary

The Lounge store at Trafford Centre in Manchester is seeking an experienced Store Supervisor to lead a team and ensure outstanding customer service, stock integrity and store standards in a dynamic retail environment.

You will work 32 hours per week as part of the store leadership team, supporting the Head of Store and fellow supervisors, training staff to deliver a true Lounge experience and embody our brand values in every customer interaction.

Qualifications

• Experience of working in a Retail environment.
• Have experience in leading teams.
• Strong leadership skills with the ability to inspire and motivate a team.
• Have an understanding of visual merchandising.
• Are an effective problem-solver and have exceptional decision-making abilities.
• Can effectively communicate with people at all levels.
• Are extremely passionate about giving exceptional customer service.
• Are up to date on current retail trends and best practices.

Responsibilities

• As part of our retail team you will work closely with the Head of Store and other supervisors to lead a team of Store Assistants providing guidance, support and a customer centric approach to the store.
• Work closely with all store staff to address customer queries, resolve issues and create an in store environment that falls in line with the Lounge brand values.
• Be a leader when it comes to displaying passion for our brand and be a constant champion to all of Lounge’s Values.
• Ensure all Retail staff look after inventory levels and ensure accurate stock counts in store.
• Work with the Head of Store & other supervisors to Implement inventory control measures, including cycle counts, audits, and stock replenishment strategies
• Work with the Head of Store to closely monitor Key Performance Indicators (KPI’s) like sales numbers and customer satisfaction to ensure decisions are made to ensure we are always striving for continuous improvement.
• Work as a trained bra fitter providing an exceptional level of professionalism and detail to all customers- whilst also training the other staff to obtain this high level.

Skills

Retail leadership

Customer service

Inventory management

Team motivation

Communication

Problem-solving

Job description

The Lounge store at Trafford Centre in Manchester is seeking an experienced Store Supervisor to lead a team and ensure outstanding customer service, stock integrity and store standards in a dynamic retail environment.

You will work 32 hours per week as part of the store leadership team, supporting the Head of Store and fellow supervisors, training staff to deliver a true Lounge experience and embody our brand values in every customer interaction.