Store Supervisor: Lead Team & Customer Experience

CJ Lang & Son Ltd; Annan; On-site; GBP 18,000 - 23,000; Full time

Job summary

CJ Lang & Son Ltd, the SPAR Scotland wholesaler, is seeking a Supervisor for SPAR Annan. You will join a family‑owned Retail and Distribution business with a strong local presence, supporting the Store Manager to run day‑to‑day operations.

You'll deliver friendly customer service, supervise the team, handle cash, merchandising, and ensure store standards and safety. The role requires initiative, reliability, and a focus on brand image.

Responsibilities

• Provide friendly, efficient customer service to meet customer needs in all areas of the store (Retail, Food to Go, PO Local)
• Responsible for opening and closing of the Store
• Attend call outs if the store alarm is activated during non-trading hours
• Supervise and support team members on shift, allocate tasks to ensure duties are completed in a timely manner
• Cash up and balance tills in line with company cash procedures
• Promote the image and brand of our company through professional behaviour and personal presentation ensuring you are smart and ready for work at all times
• Merchandise store according to store standards and company planograms
• Actively sell and promote offers to customers
• Process all sales transactions accurately and in line with Company procedures
• Adhere to all Company security measures to protect colleagues and stock
• Use the relevant systems for price checking, Shelf Edge Labelling (SEL) and stock control
• Deputise and provide cover for the Store Manager in their absence
• Follow all current Company procedures in line with current legal requirements
• Complete all relevant training requirements to fulfil the role
• Maintain a high standard of cleanliness in the store at all times

Job description

CJ Lang & Son Ltd, the SPAR Scotland wholesaler, is seeking a Supervisor for SPAR Annan. You will join a family‑owned Retail and Distribution business with a strong local presence, supporting the Store Manager to run day‑to‑day operations.

You'll deliver friendly customer service, supervise the team, handle cash, merchandising, and ensure store standards and safety. The role requires initiative, reliability, and a focus on brand image.