Store Supervisor: Customer Experience & Operations Lead

CJ Lang & Sons Ltd; Grangemouth; On-site; GBP 22,000 - 26,000; Full time

Job summary

C J Lang & Son Ltd, SPAR Scotland supplier, is seeking a Supervisor for SPAR Newhouse Road, Grangemouth. You will assist the Store Manager with day-to-day operations and lead a team to maintain service standards.

You will deliver friendly, efficient customer service across store sections, supervise shifts, balance tills, and ensure store standards and security procedures are followed. A timely, professional approach is expected.

Responsibilities

• Provide friendly, efficient customer service to meet customer needs in all areas of the store (Retail, Food to Go, PO Local)
• Responsible for opening and closing of the Store
• Attend call outs if the store alarm is activated during non-trading hours
• Supervise and support team members on shift, allocate tasks to ensure duties are completed in a timely manner
• Cash up and balance tills in line with company cash procedures
• Promote the image and brand of our company through professional behaviour and personal presentation ensuring you are smart and ready for work at all times
• Merchandise store according to store standards and company planograms
• Actively sell and promote offers to customers
• Process all sales transactions accurately and in line with Company procedures
• Adhere to all Company security measures to protect colleagues and stock
• Use the relevant systems for price checking, Shelf Edge Labelling (SEL) and stock control
• Deputise and provide cover for the Store Manager in their absence
• Follow all current Company procedures in line with current legal requirements
• Complete all relevant training requirements to fulfil the role
• Maintain a high standard of cleanliness in the store at all times

Job description

C J Lang & Son Ltd, SPAR Scotland supplier, is seeking a Supervisor for SPAR Newhouse Road, Grangemouth. You will assist the Store Manager with day-to-day operations and lead a team to maintain service standards.

You will deliver friendly, efficient customer service across store sections, supervise shifts, balance tills, and ensure store standards and security procedures are followed. A timely, professional approach is expected.