Store Supervisor – Hospitality Lead & Mentor

OCO - Starbucks Stores; Greenock; On-site; GBP 23,000 - 25,000; Full time

Benefits offered by this job

Discounted or free food

Employee discount

Free parking

Job summary

OCO is seeking a supervisor for our Scotland sites, offering a full-time role with 30 hours per week and a pay rate of £14.45 per hour. The position focuses on leading a team, maintaining exceptional customer service, and delivering strong store performance.

The role requires supervisory experience and a proactive, customer-focused mindset to drive results and staff development across daily shifts.

Qualifications

• Supervisor experience required.
• Proven ability to lead a team and deliver great customer experience.
• Strong attitude, problem-solving, and teamwork.

Responsibilities

• Leads by example and holds partners accountable while providing support to deliver results.
• Motivates and inspires others and works well with a team to enhance the customer experience.
• Consistently delivers results that exceed targets and expectations.
• Sets goals/targets with the team and manages store operations to ensure smooth shifts and high customer service levels.
• Creates a pipeline of succession by motivating and developing partners for career growth.
• Acts as a coach/mentor, assessing performance and guiding training to improve standards.

Skills

Supervisory experience

Team leadership

Customer service

Job description

OCO is seeking a supervisor for our Scotland sites, offering a full-time role with 30 hours per week and a pay rate of £14.45 per hour. The position focuses on leading a team, maintaining exceptional customer service, and delivering strong store performance.

The role requires supervisory experience and a proactive, customer-focused mindset to drive results and staff development across daily shifts.