Part Time Retail Assistant - Birmingham New Street

POP MART UK CORPORATION LTD; Park Central; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Monthly appreciation gifts

Bonus scheme

Employee Assistance Programme (EAP)

Employee benefits platform

Training and development

Regular team events

Job summary

POP MART UK CORPORATION LTD is seeking a Part-time Retail Assistant in Birmingham. You will deliver exceptional customer service, handle cashier duties, and support store operations during a 16-hour workweek with 7-hour shifts and 1 hour paid lunch. In-person role with weekend availability.

Join a dynamic team representing designer collectibles, with opportunities to learn, grow and contribute to a memorable shopping experience for our customers at 4-5 New Street, Birmingham B2 4RF.

Qualifications

• Fluent in professional English with excellent verbal and written communication.
• Proactive with strong customer service to create a memorable shopping experience.
• Team-oriented and able to work well with others.

Responsibilities

• Provide exceptional customer service and resolve issues or complaints.
• Manage cashier opening and closing procedures.
• Be available to work flexible hours, including nights, weekends, and holidays.

Skills

Customer service

Communication

Teamwork

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Job description: Part Time Retail Assistant - Birmingham Industry: Designer collectible pieces Location: 4-5 New Street Birmingham B2 4RF Job type: Part Time.

Date posted: September 22, 2026 Pay: £12.71 per hour

About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e-commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art/designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art/designer collectible pieces expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.

What to Expect

• Contribute to a fast-growing European business that combines retail, art, and creative storytelling
• Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences
• Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas

Benefits POP MART offers our employees:

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work

Join Our Team – 16-Hour Workweek, 7-Hour Shifts +1h Paid Lunch

Responsibilities

• Provide exceptional customer service and resolve any customer issues or complaints
• Manage the cashier point’s daily opening and closing procedures
• Be available to work flexible hours, including nights, weekends, and holidays

Required Qualifications

• Fluent in professional English, with excellent verbal and written communication skills
• Proactive with strong customer service skills to provide a memorable shopping experience
• Team-oriented with the ability to work well in a team

Desirable but Not Essential

• Multi-lingual language ability

Job Types: Part-time, Fixed-Term Benefits: Company pension Work Location: In person

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

For more information, please visit www.popmart.com and our LinkedIn Career page.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.