Store Supervisor

The Yorkshire Trading Company; Whitby; On-site; GBP 60,000 - 80,000; Part time

Job summary

A family-owned retail business in Whitby is seeking a part-time Retail Store Supervisor to assist in daily operations, train staff, and deliver excellent customer service. The role offers competitive pay of £12.46 per hour, with 24 hours over 3 days including weekends. Ideal candidates should have retail experience and a desire to maintain high standards in a fast-paced environment.

Benefits

5.6 weeks annual leave

12.5% staff discount

Workplace pension scheme

Qualifications

• Some retail experience required.
• Previous supervisory or people-management experience ideal but not essential.
• Knowledge of cashing-up procedures advantageous.

Responsibilities

• Assist the store manager in daily operations.
• Deputise in the Store Manager's absence.
• Support management and training of retail colleagues.
• Maintain store displays and stock rotation.
• Handle customer inquiries and complaints.

Skills

Supervisory experience

People management

Retail experience

Customer service

Computer literacy

Job description

Overview

Due to continued growth we have an opportunity for a Retail Store Supervisor to join the team in our Whitby Store.

Working Hours

24 hours over 3 days, to include some weekends on a rota basis. The ideal candidate would benefit from being flexible as additional hours may be required at busy times.

Key Responsibilities

• Assist the store manager in the day-to-day running of the store.
• Deputise in the absence of the Store Manager (key holder).
• Support the management and training of retail colleagues, including cashiers and the replenishment team on the shop floor.
• Work on store displays, stock rotation and put‑away.
• Keep up-to-date with all products, services and promotions.
• Handle customer questions, complaints, and issues.
• Direct customers by escorting them to racks and counters, suggesting items and delivering great, traditional customer service.
• Contribute to the team effort by accomplishing related results as needed.
• Carry out cashing‑up duties as and when required.
• Ensure pricing is correct.
• Manage tidy time.
• The list above is not exhaustive.

Qualifications & Experience

• Previous supervisory or people‑management experience is ideal but not essential; training will be provided. Some retail experience is required.
• Knowledge of cashing‑up procedures would be advantageous.
• Computer literate.
• Desire to achieve and deliver high standards.

Benefits

• 5.6 weeks annual leave (pro rata).
• 12.5% discount after a 6‑week induction period.
• Workplace pension scheme.

Job Types

Part‑time, Permanent.

Pay

£12.46 per hour.

About the Company

Yorkshire Trading Company is a growing family‑owned, run business with 35 stores across Yorkshire, Lincolnshire & the North East, a busy e‑commerce operation, and Outdoor Events teams who trade nationwide.