Store Supervisor

Poundland & Dealz; Belfast; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading discount retailer is seeking a Supervisor in Belfast to support store management, oversee operations, and ensure customer satisfaction. The role involves promoting a positive shopping experience, training colleagues, and maintaining store standards. Competitive benefits include staff discounts and opportunities for career development.

Benefits

10% discount in-store

Exclusive staff discount portal

Opportunities for apprenticeships

Life assurance

Employee assistance programme

Holiday entitlement increasing up to 33 days

An extra day off for birthdays

Qualifications

• Experience in retail or supervisory roles is advantageous.
• Flexibility with working hours required.

Responsibilities

• Supervise daily store operations and support managers.
• Train and develop colleagues while ensuring customer satisfaction.
• Maintain high store standards and monitor stock levels.

Skills

Team Management

Coaching

Customer Service

Effective Communication

Flexibility

Job description

Poundland & Dealz is one of the UK's largest discount retailers, with around 900 stores serving over seven million customers a day across the UK and Ireland. Our vision is to 'create amazing value every day' for our customers.

At the heart of our business are our 18,000 colleagues in our stores, distribution centres, and support centres based in Walsall and Watford. We foster a fun and hardworking environment, where passion and resilience drive us to succeed. Our culture is built on trust, respect, and a shared commitment to delivering excellent service.

Our Supervisors play a vital role in our store management team by supporting Store and Assistant Managers with daily operations, supervising store processes, and ensuring excellent customer service.

A typical day for our Supervisors includes opening or closing the store, managing shifts, delegating tasks, coaching colleagues, and maintaining high store standards—all while ensuring a welcoming environment and a positive shopping experience.

Key responsibilities include:

• Promoting the best experience for our customers
• Training, supporting, and developing colleagues
• Driving personal development
• Monitoring store standards and stock levels
• Managing deliveries
• Adhering to cash handling and security procedures
• Effective communication within the store
• Planning and organizing tasks and team schedules

You will need to be flexible with your working hours, as shifts may be required.

We offer a range of benefits, including:

• A four-week induction programme
• 10% discount in-store, including PEP&CO
• Family-friendly benefits
• Loyalty awards
• Exclusive staff discount portal
• Opportunities for apprenticeships and career development
• Life assurance
• Employee assistance programme for health and wellbeing
• Holiday entitlement increasing up to 33 days
• An extra day off for birthdays

Since 1990, Poundland has grown into a retail leader with over 900 stores and nearly 18,500 colleagues across the UK and Ireland. The addition of Dealz in 2011 has further expanded our reach, allowing us to serve millions with our value offerings.

We are committed to creating an environment where colleagues can thrive, with a focus on excellence, inclusion, and sustainability. Our core behaviours—Love our customers, Care for our colleagues, and Protect the Pounds & Euros—guide everything we do, helping us maintain a fun, friendly, and inspiring workplace where everyone can be their best.