Supervisor Retail · Belfast

ASTRID & MIYU LTD.; Belfast; On-site; GBP 21,000 - 25,000; Full time

Job summary

Join ASTRID & MIYU LTD. as a Supervisor in our first store opening in Belfast. Lead by example, ensuring exceptional customer experiences and cultivating a high-performing team that embodies our brand values. Your creativity and problem-solving abilities will help drive store success in our vibrant new location.

Qualifications

• Supervisor experience in a retail environment.
• Values champion and brand ambassador.
• Ability to mentor and develop a team.

Responsibilities

• Deliver 5-star customer experience.
• Track and measure sales results.
• Manage stock and ensure compliance with policies.

Skills

Team Management

Customer Service

Problem Solving

Communication

Job description

The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.

Our Values & Culture: We're a values-driven company that thrives on growth, celebration, and breaking boundaries. If you're adaptable, resilient, and enjoy working in a fast-paced business whilst being able to pivot, you'll thrive here at A&M. Find out more about our core values here.

Location: Belfast, Northern Ireland

Hours: 30hours per week

Salary & Benefits: £21,000 pro rata+ commission. See more on our benefits here.

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.

TheSupervisor Mission:

This is an exciting opportunity to be at the heart of our very first store opening in Northern Ireland, as we continue to revolutionise the jewellery experience worldwide.You are a true brand ambassador leading by example and delivering 5 star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.

How you'll drive success:

Experiential Retail

• Partner with your Store Manager & Assistant Store Managerto continuously Integrate in store our 3 experiential retail pillars: Community & Connection, Memorable Moments, and Inspiration & Innovative
• Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation
• Be the expert in product knowledge to drive sales and inspire the team
• Use your creativity to set team challenges to create an engaging interactive experience in store
• Track and measure sales results throughout the day, being adaptable and flexible to stay on track

Inspirational Team Management

• Partner with your Store Manager & Assistant Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their roles
• A clear and confident communicator, you’re comfortable with delivering feedback to your team at all levels in the moment
• Recognise and celebrate team achievements, and identify development opportunities in the team, feeding these observations back to your management team
• Cultivate an environment of open communication, collaboration, and mutual support

Operational & Brand Loyalty Excellence

• Ensure the store consistently meets or exceeds company standards for cleanliness, organisation, and visual merchandising
• Effectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environment
• Ensure the team are actively opting customers into our loyalty programme to build a loyal, regular customer base for the store

What you'll need to thrive:

• A values champion and brand ambassador our values must resonate deeply with you
• You radiate positivity & enthusiasm and inspire the people around you
• This role is suitable for anyone with Supervisor experience in a store
• Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and development
• Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change
• You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have

• Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change

The Interview Process and Candidate Experience

1. Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
2. 90 Day Plan - you'll present a 90 Day Plan and share this with your Area Manager in person
3. In-Store Experience Interview - a chance for you to experience life as a Supervisor in an A&M store with our Head of Retail

Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.