Store Service Manager

Magnet; Leeds; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Uncapped commission

Training and progression

Volunteer day

Staff discounts up to 80%

Wellbeing support

Virtual GP & EAP 24/7

Holiday purchase scheme

Cycle to Work

Job summary

Magnet Leeds Showroom is seeking a Store Service Manager to drive sales and lead a busy team. You’ll support colleagues through training, coordinate service delivery from first showroom visit through installation and aftercare, and ensure every customer enjoys a smooth, positive experience.

You’ll be measured on hitting sales targets, maintaining margins, and delivering outstanding customer service. The role requires strong communication, organisation, and a proactive approach to market trends,

Qualifications

• Must have experience working to sales targets or KPIs.
• Capable of closing sales and influencing decisions.
• Strong focus on delivering excellent customer experiences.
• Excellent communication and organisational skills.

Responsibilities

• Create a positive and supportive team environment where everyone can thrive.
• Motivate and inspire your team to achieve their best.
• Deliver against sales targets while protecting margin.
• Provide outstanding customer service and a 5-star experience.
• Build strong relationships with colleagues and regional partners.
• Stay ahead of market trends and identify opportunities to grow the showroom.

Skills

Sales targets

Closing sales

Customer service

Communication

Team leadership

Market awareness

Driving licence

Job description

Leeds Showroom

£30,000 base + uncapped commission (OTE circa £40,000+)

As a Store Service Manager, you’ll play a key role in a busy, sales-focused team. You'll help drive sales, support colleagues through training and development, and contribute to exciting projects and improvements across the store. Working closely with customers from their first showroom visit through to installation and aftercare, you'll deliver excellent service, resolve any issues efficiently, and help ensure every customer enjoys a smooth and positive experience.

What You’ll Be Doing

• Create a positive and supportive team environment where everyone can thrive
• Motivate and inspire your team to achieve their best
• Deliver against sales targets while protecting margin
• Provide outstanding customer service and a 5-star experience
• Build strong relationships with colleagues and regional partners
• Stay ahead of market trends and identify opportunities to grow the showroom

Who We’re Looking For

• Experience working to sales targets or KPIs
• Confidence in closing sales and influencing decisions
• A strong focus on delivering excellent customer experiences
• Great communication and organisation skills
• Experience with building great working relationships across teams
• Being proactive around the market trends and competitors
• Full UK driving licence and access to a vehicle
• Flexibility to work weekends

What You’ll Get

• Uncapped commission
• Structured training and career progression
• Paid volunteer day
• Up to 80% staff discount
• 200+ retail discounts and wellbeing support
• Access to our virtual GP service and employee assistance platform 24/7
• Holiday purchase scheme
• Cycle to Work scheme

Why Magnet?

At Magnet, we bring over 100 years of heritage, but our focus is firmly on the future. As the UK’s leading kitchen specialist, our success is driven by the expertise, insight and innovation of our people. We’re in the middle of an exciting transformation, with a real opportunity to shape how we work, grow and deliver for our customers. We’re always open to fresh thinking and new perspectives, so even if your experience doesn’t perfectly match, we’d still love to hear from you. We’re committed to building a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know.