Store Service Advisor (Full-Time)

END.; Newcastle upon Tyne; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

28 days holiday (pro-rated including bank holidays)

Your birthday off

Access to Employee Assistance Programme

Healthcare Cashback Plan

Generous staff discount

Opportunities for professional development

Job summary

END. is looking for a full-time Store Service Advisor in Newcastle to engage with customers and build relationships in luxury fashion. The role requires experience in customer-facing positions and aims to exceed sales targets while maintaining high service standards.

Successful candidates will exhibit charisma, excellent communication skills, and a desire to develop within the retail function. Benefits include a competitive salary, generous holidays, and opportunities for professional development.

Qualifications

• Must have experience in a customer facing role, ideally in luxury fashion.
• Ability to engage and interact with diverse customer types.
• Demonstrated written and verbal communication skills.

Responsibilities

• Develop new and existing customer relationships to exceed sales targets.
• Maximize sales and heighten Company profile with the store team.
• Display exemplary service techniques as a standard.
• Support store operations with good process knowledge.
• Maintain product and merchandising standards.
• Handle financial transactions with accuracy.

Skills

Customer facing experience

Charismatic interpersonal skills

Excellent communication skills

Job description

STORE SERVICE ADVISOR - FULL-TIME - NEWCASTLE

Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Bringing a combination of celebrated designers and emerging brands that were hard to come by outside of London, our first store in the UK nurtured a community of like‑minded individuals who shared a passion within this ever‑evolving culture.

Since then, END. has become a technology‑led retailer that provides a curated blend of menswear, womenswear, sneakers, homeware and lifestyle products for a global community.

At the core of everything we do as a brand is our customers. We recognise that it is our team and culture that makes the difference to our customers. With over 600 employees across our HQ, offices and retail locations, this customer centred approach continues to be a key focus for all END. staff.

As END. continues to grow with the culture, we want to ensure that all END. staff have a great experience at work and continue to contribute to our collective success.

We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.

Here’s a breakdown of what you’ll be doing

• You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
• You will support the store team in its combined efforts to maximise sales and heighten Company profile.
• You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
• You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
• You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
• You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
• You will handle all financial transactions professionally assuming accountability for accuracy.

Who we’re looking for

• You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
• Ambition within the Retail function – we want to develop you within our business.
• You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
• You should be able to demonstrate excellent written and verbal communication skills.

Besides a competitive salary and an engaging and inclusive work place we can offer you

• 28 days holiday (pro‑rate including bank holidays)
• 40 Hours per week
• Your birthday off
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (Weddings and Babies)
• A pension that both you and the company contribute to
• Generous staff discount
• Opportunities for professional development and career progression

Don’t worry if you don’t hit every criteria, we’re always looking to uncover the next big thing, so if you have what it takes to be part of our future success, we want to hear from you.