Seasonal Service Advisor

END CLOTHING; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee Assistance Programme

Healthcare Cashback Plan

Generous staff discount

Moments that matter gifts (Weddings &

Professional development opportunities

And so much more...

Job summary

END. in Newcastle is seeking a Seasonally contracted Service Advisor to join our luxury fashion service team over the Christmas period. You will engage with customers, develop relationships, and deliver a personalised, high-end shopping experience to our clientele.

The role focuses on driving sales while maintaining store standards, handling transactions accurately, and supporting the team with product knowledge and visual merchandising. A passion for fashion and customer service is essential.

Qualifications

• Experience in a customer-facing role, ideally within luxury fashion or related industry.
• Ambition within Retail to develop within the business.
• Excellent written and verbal communication skills.

Responsibilities

• Network with END. customers to engage and build relationships and achieve sales targets.
• Support store team to maximise sales and heighten brand presence.
• Display exemplary service techniques as a standard practice.
• Maintain knowledge of products, merchandising standards, and VM guidelines.
• Handle financial transactions professionally and with accuracy.
• Share product and industry knowledge with customers.
• Support in other store operations as needed.

Skills

Customer service

Communication

Interpersonal skills

Sales oriented

Job description

SEASONAL SERVICE ADVISOR - FULL TIME, TEMPORARY - NEWCASTLE

Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we've nurtured a community of like-minded individuals united by a love for this ever-evolving culture.

Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry-leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience.

At the heart of END. is our customer and it's our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer-first mindset continues to guide everything we do.

The Role:

We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team and support the store over the Christmas period. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.

• You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
• You will support the store team in its combined efforts to maximise sales and heighten Company profile.
• You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
• You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
• You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
• You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
• You will handle all financial transactions professionally assuming accountability for accuracy.

Who we're looking for:

• You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
• Ambition within the Retail function - we want to develop you within our business.
• You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
• You should be able to demonstrate excellent written and verbal communication skills.

Besides a competitive salary and an engaging and inclusive work place we can offer you:

• 40 Hours per week
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (Weddings and Babies)
• Generous staff discount
• Opportunities for professional development and career progression
• And so much more...

Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.