Store Service Advisor (Full-Time)

END CLOTHING; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days holiday

Your birthday off

Staff discount

Healthcare cashback plan

Pension scheme

Employee assistance programme

Job summary

END. in Soho, London, is seeking a Store Service Advisor to deliver luxury fashion service and build lasting customer relationships. The role focuses on engaging customers, driving sales, and maintaining brand standards in a fast-paced store environment.

You’ll network with the customer base, support the team’s efforts to maximise sales, and demonstrate high-quality service while following company procedures and VM guidelines. Experience in customer-facing roles is essential.

Qualifications

• Experience in a customer facing role, ideally in luxury fashion.
• Sociable with the ability to engage with all customer types.
• Excellent written and verbal communication skills.

Responsibilities

• Network with END. customer base to develop new relationships and exceed sales targets.
• Support the store team to maximise sales and heighten company profile.
• Display exemplary service techniques as a standard of operation.
• Assist in other store processes and procedures as needed.
• Maintain product knowledge and merchandising standards, replenish stock per VM guidelines.
• Share product and industry knowledge with customers.
• Handle all financial transactions with accountability and accuracy.

Skills

Customer service

Communication skills

Sales mindset

Job description

STORE SERVICE ADVISOR - FULL-TIME - SOHO, LONDON

Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Bringing a combination of celebrated designers and emerging brands that were hard to come by outside of London, our first store in the UK nurtured a community of like-minded individuals who shared a passion within this ever-evolving culture.

Since then, END. has become a technology led retailer that provides a curated blend of menswear, womenswear, sneakers, homeware and lifestyle products for a global community.

At the core of everything we do as a brand is our customers. We recognise that it is our team and culture that makes the difference to our customers. With over 600 employees across our HQ, offices and retail locations, this customer centred approach continues to be a key focus for all END. staff.

As END. continues to grow with the culture, we want to ensure that all END. staff have a great experience at work and continue to contribute to our collective success.

We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.

Here’s a breakdown of what you’ll be doing:

• You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
• You will support the store team in its combined efforts to maximise sales and heighten Company profile.
• You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
• You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
• You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
• You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
• You will handle all financial transactions professionally assuming accountability for accuracy.

Who we’re looking for:

• You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
• Ambition within the Retail function - we want to develop you within our business.
• You must be soci sociable with an innate ability to engage with and interact with all customer types.
• You should be able to demonstrate excellent written and verbal communication skills.

Besides a competitive salary and an engaging and inclusive work place we can offer you:

• 28 days holiday (pro-rata including bank holidays)
• 40 Hours per week
• Your birthday off
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (Weddings and Babies)
• A pension that both you and the company contribute to
• Generous staff discount
• Opportunities for professional development and career progression