Seasonal Service Advisor

End; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

40 hours per week

Employee Assistance Programme

Healthcare Cashback Plan

Gifts for special occasions

Generous staff discount

Career development opportunities

Job summary

END. Newcastle is seeking a Seasonal Service Advisor to deliver exclusive personalised service during the Christmas period. You will engage with customers, develop new relationships, and exceed sales targets while maintaining luxury standards.

You will support store operations, keep product knowledge up to date, handle transactions accurately, and contribute to a friendly, inclusive work environment with competitive pay and staff discounts.

Qualifications

• Experience in a customer facing role, ideally within luxury fashion or related industry.
• Able to engage with diverse customer types and build relationships.
• Excellent written and verbal communication skills.

Responsibilities

• Network with END. customer base to develop new relationships and achieve sales targets.
• Support store team to maximise sales and raise brand profile.
• Exemplary service techniques as a standard of excellence.
• Assist in other store operations and understand service processes and procedures.
• Maintain product and merchandising standards, replenish stock per VM guidelines.
• Share product knowledge with customers and the industry context.
• Handle all financial transactions accurately and professionally.

Skills

Customer service

Sales targets

Communication

Retail

Job description

SEASONAL SERVICE ADVISOR - FULL TIME, TEMPORARY - NEWCASTLE

Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we've nurtured a community of like-minded individuals united by a love for this ever-evolving culture.

Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry-leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience.

At the heart of END. is our customer and it's our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer-first mindset continues to guide everything we do.

The Role:

We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team and support the store over the Christmas period. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.

Here’s a breakdown of what you’ll be doing:

• You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
• You will support the store team in its combined efforts to maximise sales and heighten Company profile.
• You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
• You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
• You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
• You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
• You will handle all financial transactions professionally assuming accountability for accuracy.

Who we're looking for:

• You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
  
• Ambition within the Retail function – we want to develop you within our business.
• You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
• You should be able to demonstrate excellent written and verbal communication skills.

Besides a competitive salary and an engaging and inclusive work place we can offer you:

• 40 Hours per week
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (Weddings and Babies)
• Generous staff discount
• Opportunities for professional development and career progression
• And so much more...

We know that great talent comes in many forms. So even if you don't meet every single criteria, we would still love to hear from you. If you're passionate, driven, and believe you can contribute to our future success.

Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.