Seasonal Service Advisor

END CLOTHING; Greater London; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Employee Assistance Programme

Healthcare Cashback Plan

Generous staff discount

Moments that matter gifts

Job summary

END. is seeking a Seasonal Service Advisor for its London Soho store to deliver personalised luxury fashion service during the Christmas period. You will engage new customers, grow the existing base, and uphold the high service standards END.

is known for. The role requires weekend/evening availability through November and December, with a focus on relationship-building and sales excellence. Ideal candidates have a customer-facing background in luxury fashion, sociable and confident

Qualifications

• Experience in a customer facing role, ideally within luxury fashion or a related industry.
• Ambition within the Retail function - we want to develop you within our business.
• Sociable and charismatic with an innate ability to engage with all customer types.
• Excellent written and verbal communication skills.

Responsibilities

• Network amongst the END. customer base, developing new and existing relationships to achieve and exceed sales targets.
• Support the store team in its efforts to maximise sales and heighten Company profile.
• Display exemplary service techniques driving service excellence as a standard.
• Support in other areas of store operation by understanding processes behind all services.
• Maintain awareness of product and merchandising standards, replenish stock and follow VM guidelines.
• Share in-depth product knowledge with customers and the industry we represent.
• Handle all financial transactions accurately and professionally.

Skills

Customer service

Luxury fashion

Sales targets

Communication skills

Job description

SEASONAL SERVICE ADVISOR - FULL-TIME, TEMPORARY - LONDON

Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we've nurtured a community of like-minded individuals united by a love for this ever-evolving culture.

Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry-leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience.

At the heart of END. is our customer and it's our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer-first mindset continues to guide everything we do.

The Role:

Store in Soho has asserted itself as the premier destination for cutting edge sportswear, leading Japanese brands, contemporary menswear and luxury collections in the region. In addition to this we have also garnered a reputation for providing an excellence of service not to be found anywhere else on the high street.

We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team and support the store over the Christmas period. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.

This role is seasonal, therefore you must be fully flexible to work weekends and evenings and must be available for over November and December.

Here’s a breakdown of what you'll be doing:

• You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
• You will support the store team in its combined efforts to maximise sales and heighten Company profile.
• You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
• You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
• You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
• You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
• You will handle all financial transactions professionally assuming accountability for accuracy.

Who we're looking for:

• You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
• Ambition within the Retail function - we want to develop you within our business.
• You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
• You should be able to demonstrate excellent written and verbal communication skills.

Besides a competitive salary and an engaging and inclusive work place we can offer you:

• 40 Hours per week
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (Weddings and Babies)
• Generous staff discount
• Opportunities for professional development and career progression
• And so much more...

Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.