Store Protection & Customer Service Officer

Mitie Cleaning & Hygiene Services; Bath; On-site; GBP 44,083,000 - 45,323,000; Full time

Benefits offered by this job

Save As You Earn

Share Incentive Plan

Cycle to Work

Life Assurance

Childcare Vouchers

Cycle to Work scheme

MiDeals discounts

Mitie Stars recognition

Job summary

Mitie Cleaning & Hygiene Services in Bath is seeking a Store Protection Officer for Waitrose. You will protect the store, staff and assets and provide secure, friendly customer service while maintaining high security standards.

The role offers a payrate of £15.62 per hour with permanent hours and comprehensive training, including MAYBO and licence renewal. A strong benefits package supports your professional growth and well-being.

Qualifications

• Previous security experience.
• SIA License.
• Excellent communication skills at all levels.
• Energy and enthusiasm.

Responsibilities

• Ensure compliance with policies and UK law as directed by the Security Account Manager.
• Engage with the National Operations Centre (NOC) and use provided technology to report incidents.
• Complete on-site tasks as defined in the Assignment Instructions (AI's).
• Review Assignment Instructions and suggest improvements to enhance service.
• Obtain and wear the required front-line licence (Security Guarding or Door Supervision) and complete required courses.
• Work in a systematic, methodical way and maintain discipline on site.
• Maintain accurate notebook entries after incidents and report as part of the Incident Report process.
• Call emergency services and the Communications Centre to report incidents when needed.

Skills

Security experience

SIA License

Communication skills

Energy and enthusiasm

Job description

Mitie Cleaning & Hygiene Services in Bath is seeking a Store Protection Officer for Waitrose. You will protect the store, staff and assets and provide secure, friendly customer service while maintaining high security standards.

The role offers a payrate of £15.62 per hour with permanent hours and comprehensive training, including MAYBO and licence renewal. A strong benefits package supports your professional growth and well-being.