Store Protection Officer

Mitie Group plc.; Bournemouth; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

£14.05 per hour payrate

Save As You Earn

Share Incentive Plan

Cycle to Work

Life Assurance

Childcare Vouchers

Job summary

Mitie Group plc. is hiring a Retail Security Officer for Waitrose in Bournemouth. You will protect staff and assets while delivering excellent customer service, adhering to Mitie and Waitrose values. Expect training, licence renewal obligations, and support from the NOC and technology tools for incident reporting.

The role emphasizes compliance with UK law, professional conduct, and proactive incident documentation, with a payrate of £14.05 per hour and associated Mitie benefits.

Qualifications

• SIA Licence/License required for front-line security.
• Excellent communication skills at all levels.
• Energy and enthusiasm to engage customers and protect people and assets.

Responsibilities

• Ensure compliance with policies and UK law as directed by Security Account Manager.
• Engage with National Operations Centre (NOC) and Mitie management; use provided technology for incident reporting.
• Complete all site tasks as defined in Assignment Instructions (AIs).
• Review and suggest amendments to Assignment Instructions to improve service.
• Obtain and wear required front-line licence; complete mandatory courses.
• Work systematically, with discipline and in an orderly manner.
• Maintain health and safety by reporting hazards promptly.
• Be vigilant to threats and adapt actions to protect people and property.
• Maintain professional conduct with customers and document incidents accurately.

Skills

SIA License

Communication skills

Energy and enthusiasm

Job description

Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values.

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully engage with National Operations Centre (NOC) and Mitie management and use of all technology provided, including body cams and mobile devises to aid in the reporting of all incidents.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. There are also additional courses that are contractually required.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).

Previous security experience

• SIA License
• Excellent communication skills at all levels.
• Energy and enthusiasm

£14.05 per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers!

Benefits

• Fantastic opportunity to join the evolving Waitrose and Mitie family!!
• Full and extensive training will be provided including MAYBO and key focus on customer service
• Company funded SIA licence renewal.
• Fully supported by the NOC and be provided with technology such as body worn camera and incident reporting device.
• Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.

What we are looking for