Store Security & Customer Care Champion

Mitie Group plc.; Bournemouth; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

£14.05 per hour payrate

Save As You Earn

Share Incentive Plan

Cycle to Work

Life Assurance

Childcare Vouchers

Job summary

Mitie Group plc. is hiring a Retail Security Officer for Waitrose in Bournemouth. You will protect staff and assets while delivering excellent customer service, adhering to Mitie and Waitrose values. Expect training, licence renewal obligations, and support from the NOC and technology tools for incident reporting.

The role emphasizes compliance with UK law, professional conduct, and proactive incident documentation, with a payrate of £14.05 per hour and associated Mitie benefits.

Qualifications

• SIA Licence/License required for front-line security.
• Excellent communication skills at all levels.
• Energy and enthusiasm to engage customers and protect people and assets.

Responsibilities

• Ensure compliance with policies and UK law as directed by Security Account Manager.
• Engage with National Operations Centre (NOC) and Mitie management; use provided technology for incident reporting.
• Complete all site tasks as defined in Assignment Instructions (AIs).
• Review and suggest amendments to Assignment Instructions to improve service.
• Obtain and wear required front-line licence; complete mandatory courses.
• Work systematically, with discipline and in an orderly manner.
• Maintain health and safety by reporting hazards promptly.
• Be vigilant to threats and adapt actions to protect people and property.
• Maintain professional conduct with customers and document incidents accurately.

Skills

SIA License

Communication skills

Energy and enthusiasm

Job description

Mitie Group plc. is hiring a Retail Security Officer for Waitrose in Bournemouth. You will protect staff and assets while delivering excellent customer service, adhering to Mitie and Waitrose values. Expect training, licence renewal obligations, and support from the NOC and technology tools for incident reporting.

The role emphasizes compliance with UK law, professional conduct, and proactive incident documentation, with a payrate of £14.05 per hour and associated Mitie benefits.