Store Operations Manager

DUNHILL; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Dunhill in London seeks a Store Operations & Administration lead to act as a central point of contact for store teams, liaising with local and central departments to implement new initiatives and training. You will ensure up-to-date content and processes across the store network, driving operational excellence and a seamless client experience.

Responsibilities include managing stock and after-sales, cashier experience, store compliance, and coordinating store projects, rotas, onboarding, and

Qualifications

• Well-rounded background in retailing luxury goods and operations management.
• Significant retail management experience within a luxury retail environment.
• Commercial awareness of the luxury market.

Responsibilities

• Manage stock and after sales team.
• Supervise cashier experience and efficiency.
• Ensure adherence to group, Maison, and store policies and guidelines.
• Oversee store maintenance and communicate updated guidelines.
• Ensure compliance with Group Security and Health & Safety guidelines.
• Integrate store processes to connect front-of-house and back-of-house operations.
• Develop innovative tools to support new operational processes.
• Coordinate store operating processes for internal and external stakeholders.
• Lead a seamless client experience and journey in-store.
• Coordinate team rotas and onboarding of new team members.
• Foster team collaboration and ambassador role for the Maison.

Skills

Retail management

Luxury retail

Operations management

Team leadership

Customer experience

KPI analysis

Training & communication

Store security & safety

Job description

YOUR MISSION:

You will act as a key point of contact for all store operations and barber service-related matters, liaising between the store team and various local and central departments. You will ensure accurate and up-to-date content is available at all times. Develop dynamic and efficient tools and content to communicate and implement new initiatives within the store. You will share knowledge and updates with the store team, fostering a dynamic team environment. Ensure all departments and teams are consistently informed and trained on operational matters.

HOW WILL YOU MAKE AN IMPACT?

Store Operations & Administration:

• Manage the stock and after sales team
• Manage cashier experience and efficiency.
• Ensure adherence to all group, Maison, and store policies, procedures, and guidelines.
• Supervise the communication and implementation of updated guidelines.
• Ensure store compliance with Group Security and Health & Safety guidelines.
• Integrate and implement store processes, connecting front-of-house and back-of-house operations to ensure operational excellence.
• Develop innovative solutions and tools to support new operational processes.
• Organize and communicate store operating processes to both internal and external stakeholders.
• Act as the primary point of contact for store maintenance.
• Oversee all store facility orders (supplies, uniforms, equipment, etc.).

Store and Client Experience:

• Manage the barber team to ensure a seamless client experience and journey.
• Collaborate with Alfreds to provide client best F&B service and experience.
• Lead the implementation of new services and tools within the store, collaborating with other managers and ensuring effective communication across teams, training, and feedback loops with HQ.-Ensure a seamless, omnichannel customer experience in-store.
• Facilitate the integration and implementation of new services and logistics processes.
• Optimize front-of-house and back-of-house processes to maximize client-facing time and operational efficiency.

Store Performance Management:

• Support the Store Manager in analyzing performance based on a solid reviewof key performance indicators (KPIs).
• Provide regular quantitative and qualitative reports on store performance,monitoring KPIs and proposing initiatives to improve performance.
• Stay up-to-date with industry best practices and innovations, sharing insightswith the wider store team.

New Retail Projects:

• Facilitate communication between project stakeholders and the store team toensure timely project implementation.
• Train and monitor the store team on project roll-outs to ensure successfulimplementation.
• Track project performance, including KPIs and qualitative feedback, to identifybest practices.
• Team Organization and Development:
• Coordinate team rotas, staffing levels, and team meetings.
• Monitor team engagement.
• Contribute to the onboarding of new team members.
• Foster team collaboration and promote flexibility through creative teamactivities.
• Act as an ambassador for the Maison, supporting the store's identity acrossdepartments and teams.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Well-rounded background in retailing luxury goods and operationsmanagement
• Significant retail management experience within a luxury retail environment
• Commercial awareness of the luxury market