Store Operations Leader: Drive Excellence & Growth

Grafton Group; Coventry; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

Sharesave Scheme

Retail & Leisure Discounts

Private Medical Insurance

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Job summary

Selco Builders Warehouse in the United Kingdom is seeking a Store Manager to lead daily store operations, ensuring safe, legal processes and strong customer experience. You will implement operational strategy to drive sales and optimise labour within budget, while monitoring KPIs and upholding store standards.

As the on-site leader, you’ll coach and develop your team, recruit and manage performance, and embody Selco’s values.

Responsibilities

• Lead the daily operation of the store, ensuring smooth, safe, and legally compliant processes at all times
• Implement store operations strategy to support sales growth and a great customer experience
• Ensure store labour is effectively deployed within budget to meet service and trading needs
• Monitor and manage performance against key KPIs, including sales, margin, cost control, and compliance
• Take ownership when acting as the most senior leader on site, ensuring store standards, safety, and service are maintained
• Inspire, support, and challenge your team to deliver their best through clear direction and coaching
• Foster a positive, collaborative team culture—lead by example and live Selco’s values every day
• Manage, brief, and develop direct reports, including recruitment, induction, and ongoing performance reviews
• Empower colleagues to make decisions, encouraging ownership and accountability at all levels
• Recognise great performance and support your team through change with strong communication and clarity
• Set the tone for outstanding service, aligned with our value of being brilliant for our customers
• Support colleagues in resolving customer issues quickly and effectively, balancing customer satisfaction with business needs
• Promote a seamless, hassle-free experience across the trade counter, warehouse, yard, and delivery service
• Ensure all health & safety processes are followed and that colleagues feel confident and supported in working safely
• Take ownership for daily checks, incident reporting, and issue resolution, escalating where appropriate
• Act as key holder, responsible for store security, vehicle checks, and opening/closing procedures
• Be the primary first aider when on duty
• At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here’s what you’ll enjoy when you join our team:
• Looking to build a career with a company that’s proud to support the nation’s tradespeople? At Selco Builders Warehouse, we’re always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do!
• We’re a well-established name in the industry with a strong store network across the UK—and we’re continuing to invest in our people, our business, and our future. It’s a busy, fast-paced environment where no two days are the same, but you’ll be surrounded by great colleagues and backed by a superb reward and benefits package.
• We’re committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive—regardless of background or experience. Health and Safety remains our top priority, and we’ll always support our colleagues in doing their best work, safely.

Job description

Selco Builders Warehouse in the United Kingdom is seeking a Store Manager to lead daily store operations, ensuring safe, legal processes and strong customer experience. You will implement operational strategy to drive sales and optimise labour within budget, while monitoring KPIs and upholding store standards.

As the on-site leader, you’ll coach and develop your team, recruit and manage performance, and embody Selco’s values.