Store Operations Lead: Drive KPIs & Customer Experience

Levi Strauss & Co.; Greater Manchester; On-site; GBP 28,000 - 34,000; Full time

Job summary

Levi Strauss & Co. at Trafford Centre in Manchester is seeking a Store Supervisor who will drive performance and deliver an exceptional customer journey.

You will deputise for the management team, support daily operations, and coach a small team to meet sales targets and KPI goals. The ideal candidate has a passion for the Levi brand, strong leadership and customer service experience, and a track record of developing teams in a retail environment.

Qualifications

• Excellent customer service and communication skills required.
• Proven leadership experience and ability to develop a team.
• Experience driving KPIs and sales targets in retail.

Responsibilities

• Support and deputise for the management team in delivering KPI’s and profit opportunities.
• Implement daily and weekly sales targets for the store team.
• Monitor KPIs and team performance through reports and updates to management.
• Assist with stock management, payroll, admin and rota duties.
• Enhance the customer journey with 1-2-1 service and put the customer first.
• Inspire, motivate and develop the team through coaching and product knowledge.

Skills

Customer service

Team leadership

KPI tracking

Retail operations

Stock management

Payroll

Training coaching

Job description

Levi Strauss & Co. at Trafford Centre in Manchester is seeking a Store Supervisor who will drive performance and deliver an exceptional customer journey.

You will deputise for the management team, support daily operations, and coach a small team to meet sales targets and KPI goals. The ideal candidate has a passion for the Levi brand, strong leadership and customer service experience, and a track record of developing teams in a retail environment.