Store Floor Manager | Lead KPI-Driven Team Growth

LEVI'S; Ellesmere Port; On-site; GBP 24,000 - 28,000; Full time

Job summary

Levi Strauss & Co. is looking for a Store Supervisor at Cheshire Oaks Designer Outlet to lead our team in delivering exceptional customer service while driving KPI performance in a fast-paced retail environment.

You will deputise for the management team, set daily and weekly sales targets, coach colleagues, manage stock and payroll tasks, and ensure the customer journey remains first.

Qualifications

• Passionate about the brand and living our values.
• Strong customer service skills and experience in efficiently managing a team.
• A good track record of developing and growing your team.
• Experience in working to and driving KPIs and sales targets within retail and store operations.

Responsibilities

• Support and deputise in delivering KPI's and profit opportunities.
• Implement daily and weekly sales targets for the store team to improve store performance.
• Monitor KPIs and team performance through running reports and updating the management team.
• Assist with store operations such as stock management, payroll, admin and rota.
• Assist with the customers journey by offering an exceptional 1-2-1 service and ensure the customer comes first.
• Inspire, motivate and develop the team through training, coaching and product knowledge.

Skills

Customer service

Team leadership

KPI awareness

Retail operations

Job description

Levi Strauss & Co. is looking for a Store Supervisor at Cheshire Oaks Designer Outlet to lead our team in delivering exceptional customer service while driving KPI performance in a fast-paced retail environment.

You will deputise for the management team, set daily and weekly sales targets, coach colleagues, manage stock and payroll tasks, and ensure the customer journey remains first.