Store Manger

The Bodyshop; Whiteley Village; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

50% product discount on regular items

30% discount on Gifts

Paid volunteer days

Living wage</

Job summary

The Body Shop is seeking an inspirational leader to drive store performance and customer experience. You will lead a dynamic team to deliver retail excellence, meet sales targets, and develop staff through coaching and activation of campaigns.

With a passion for brand purpose and activism, you will shape a customer-centric store environment, use KPI data to guide decisions, and foster local partnerships while embodying inclusive, values-driven leadership.

Qualifications

• Experience in a customer facing role
• Proven track record in people leadership & team development
• Ability to meet sales and performance targets with strong planning and organisation
• Excellent communication and collaboration skills

Responsibilities

• Lead and work as part of a successful team to meet customers' needs
• Shape a customer-focused store experience by guiding campaigns and activations
• Resolve problems proactively using available resources
• Communicate effectively and model flexible leadership for the team
• Develop customer loyalty to strengthen The Body Shop brand
• Drive store sales and performance through effective use of KPI data
• Identify high potential team members and nurture their progression
• Learn and leverage knowledge of the beauty market and competitors

Skills

Customer leadership

People management

Team development

Sales-driven

Tools

MS Office

Job description

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience. More about the role

• Lead & work as part of a successful, engaged team to best meet the needs of our customers
• Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Problem solves effectively & proactively as much as possible using available resources
• Communicate effectively & act as a flexible & responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Meet sales & performance targets
• Manage stock; monitor & manage change
• Confidently use the data (KPI's) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
• Identify & attract high potential candidates & develop current team members to succeed in their goals
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products, Benefits start within your first month
• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Paid volunteer days - so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Ability to offer a real living wage to your Customer Consultants
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

Talent Drivers Commerciality Collaborative Skills Leadership Personal Conduct

• Experience in a customer facing role, people leadership & team development
• Able to meet sales & performance targets with outstanding planning & organizing skills
• Ability to work collaboratively within a feedback culture
• Experience coaching & developing a successful team
• Outstanding leadership & communication skills
• Experience using data (KPI's) to make sound business decisions
• Comfortable with Microsoft Office Suite
• Flexibility to work across Sunday to Saturday is required The Body Shop

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.