Store Manager (Willesden)

Gravity Recruit; Greater London; On-site; GBP 34,000 - 45,000; Full time

Benefits offered by this job

Uncapped Bonus

Full training

37.5 hour contract

30 days per annum paid holiday (incl.

Job summary

Gravity Recruit is seeking a Retail Store Manager for a store in Willesden, London. You will lead a team to deliver outstanding in-store customer experiences and hit sales targets.

The role requires strong leadership, organisational skills and a hands-on approach to daily operations, stock control, and staff development. A comprehensive benefits package and training are provided.

Qualifications

• Calm, confident and enthusiastic leadership required.
• Dynamic, influential retail leader with strong motivation.
• Excellent verbal and written communication.
• Proficient with MS Office and back-office systems.
• Self-motivated and able to use own initiative.
• Track record of developing and improving processes.
• Strong people-management skills and coaching ability.

Responsibilities

• Meet and exceed sales and profitability targets.
• Source new business from local area with proactive marketing.
• Own the customer journey and in-store experience.
• Lead store layout changes and seasonal development.
• Drive footfall through local marketing and promotions.
• Plan resources, recruitment, onboarding and coaching.
• Inspire the team to deliver first-class sales and service.
• Maintain stock levels, cash handling and banking procedures.

Skills

Sales leadership

Customer service

Communication skills

MS Office proficiency

Self-motivation

Process improvement

Tools

POS system

Back-office software

Job description

Retail Store Manager

Our client is looking for a strong store manager to take on their store in Willesden in London. If you thrive on hitting sales targets. Have you successfully led a sales team then this could be the role for you.

As part of the UK Retail Management team, you need to effectively manage the day to day running of the store and people management of the Retail Sales Team.

The Retail Store Manager needs to be an organised and motivated individual with a passion for sales.

You will be accountable for the end to end in-store Customer experience. You will work with the Retail Management Team to ensure the full operations works seamlessly.

You will lead a team of ambassadors for the brand. Ensuring you have the right team structure, you will ensure the team are sufficiently trained in order to provide a first-class Customer experience.

Benefits

• Uncapped Bonus
• Full training
• 37.5 hour contract
• 30 days per annum paid holiday (inclusive of bank holiday allowance, pro-rata for part time)
• Pension scheme
• Life Insurance
• Employee Assistance Programme
• Generous staff discount

Key Responsibilities

• Meeting and exceeding sales and profitability targets
• Sourcing new business from local area through proactive marketing activities
• Own the customer journey and in-store experience by ensuring the store is well maintained and has the right offerings and environment
• Ensuring the store follows the seasonal/shop development demands effectively and managing shop layout changes as required
• Driving footfall activities such as product demonstrations, price promotions and local marketing activities in a timely manner
• Planning of resources; recruitment, onboarding and continuous development (coaching, mentoring, check-ins)
• Engage, motivate and inspire the team to be the best they can be support continuous growth and development
• Defining team and store KPIs and hitting all sales and profitability targets
• Inspiring, motivating and coaching your team to deliver first-class sales performance and customer service
• Accountable for people management including regular team check-ins, team meetings and payroll
• Accountable for in-store stock levels, maintenance and regular stock takes along with adhering to cash handling policy, cash reconciliation and banking procedures
• Providing regular reports to the management team (e.g. monthly, weekly trading and daily updates)
• Responsible for health and safety of customers, visitors and colleagues and ensuring a safe retail environment
• Owning and improving all consumer review metrics
• Attending and contributing to Retail and Head Office meetings and Management Conferences

Who you will work with:

Liaising with colleagues in other departments to ensure first class customer service, including the Customer Care and Sales team. Collaborating with the Warehousing & Logistics team to speedily and proactively resolve issues. Closely working with the e-Commerce and Marketing team to increase footfall and sales and to support our social media strategy.

You will need:

• To be calm, confident and enthusiastic
• Be a dynamic, influential and motivational retail leader
• Confident communication skills, both written and verbal
• Be adept at using MS office, and be comfortable using email, VOIP telephone system and PC based back-office systems
• To be self-motivated and able to use own initiative
• Experience in developing and improving processes
• Strong People Management skills
• The ability to improve performance through coaching and/or mentoring

The Package

Strong basic + Bonus & Package + Benefits

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