Store Manager- Selfridges/ Harrods

Puig SL; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Job summary

Puig Retail is seeking a Store Manager in London to drive sales and deliver a premium customer experience. You will be accountable for meeting retail targets while promoting Puig through exceptional service, anticipating customer needs and exceeding expectations.

As a Store Manager you will raise brand awareness, build loyalty, and uphold Puig retail standards. The role offers clear progression and opportunities within a dynamic, international beauty house.

Qualifications

• Previous experience in a Store Manager/ Assistant store manager role.
• Experience in skincare/beauty industry preferred.
• Ability to adapt to varying promotions, product launches, and store activities.
• Self-sufficient, motivated to work independently with strong workload prioritisation.
• Comfort turning fragrance consultations into personal storytelling and translating brand narratives into memorable customer journeys.

Responsibilities

• Achieve retail targets while delivering a unique customer experience.
• Anticipate customer needs and exceed expectations to build loyalty.
• Increase brand awareness and uphold Puig retail excellence standards.
• Lead & collaborate with store team to maintain high standards and guidance.

Skills

Store management experience

Retail customer service

Flexibility & adaptability

Brand storytelling

Job description

Who we are

Puig is a home of Love Brands within a family company that furthers wellness, confidence and self-expression while leaving a better world. For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry. With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people’s emotions and are powered by a global team of over 13,000 passionate professionals. With products sold in more than 150 countries and €5,042 million in net revenue in 2025, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open-minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.

Job Summary

A Puig Retail Store Manager achieves sales targets whilst promoting Puig by delivering a unique experience every time to customers, anticipate their needs and exceeding their expectations. You will be accountable for achieving retail targets, delivering a unique experience every time to customers, anticipating their needs, and exceeding their expectations. As the Store Manager you will increase the brand awareness and build customers loyalty, whilst maintaining the Puig retail excellence standards and those of the store group retailer you will be working in. Retail at PUIG is more than a job, it’s a career built around people, growth and opportunity. Build specialist expertise, develop leadership skills and gain valuable commercial experience from day one, from understanding products and customers to driving real business results. Work with iconic brands in supportive, diverse teams where collaboration, energy and shared success make every day different. Create memorable customer experiences, build lasting relationships and see your impact recognised through clear progression opportunities, leadership pathways and performance-based rewards. With flexible roles, continuous development and careers that can lead into management, head office and beyond, retail offers a future here that grows with your ambition.

We'd love to meet you if you have...

• Previous experience in a Store Manager/ Assistant store manager role
• Previous experience within the Skincare or Beauty industry.
• A positive mindset to allow for short notice changes of working schedules and flexibility to quickly adapt to a new working schedule is very important
• The ability to quickly adapt to working with different promotions, product launched or activity unique to that store
• The flexibility to adapt to working with the store team and on your own, you must be self-sufficient and motivated to work alone and be able to priority your workload
• Embody the spirit of retail theatre turning fragrance consultation into personal storytelling
• Are passionate about translating brand narratives into memorable customer journeys
• Thrive in boutique environments where personalization is everything
• Bring专业 polish,confidence, andauthentic enthusiasmto every interaction

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role

What you’ll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package