Byredo Covent Garden Store Manager

Puig; Greater London; On-site; Full time

Benefits offered by this job

Creative work culture

Learning and development opportunities

International growth opportunities

Competitive compensation package

Job summary

A major player in the fashion and beauty industry is seeking a Store Manager for their new Byredo Covent Garden Store in London. The successful candidate will oversee operations, achieving sales goals, and ensuring exceptional customer service in a luxury retail environment. Responsibilities include leading a motivated team, managing merchandise, and maintaining store standards. The role offers a full-time schedule and a competitive compensation and benefits package, making it ideal for individuals passionate about luxury brands.

Qualifications

• Experience in a luxury retail environment with excellent customer service.
• Strong interpersonal skills with an ability to build relationships.
• Results-oriented and capable of influencing and leading teams.

Responsibilities

• Oversee store operations, staff, and customer service.
• Achieve profit and sales generation goals.
• Ensure proper staffing and cash control procedures.
• Maintain merchandising standards and manage inventory.

Skills

Excellent customer service

Results-oriented

Interpersonal skills

Influencing and negotiating

Resilience

Passionate about luxury brands

Job description

Who we are...

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well‑known luxury brands across fashion, fragrance, makeup, skincare and wellness. Our brand portfolio consists of, Carolina Herrera, Christian Louboutin, Dries Van Noten, Rabanne, Jean Paul Gaultier, Kama Ayurveda, Byredo, Penhaligons, L’Artisan Perfumery and many more.

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self‑expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams and do what you can of all kinds.

The Opportunity...

We have an exciting role as Store Manager to join our new Byredo Covent Garden Store. The working schedule is a full‑time schedule of 5 days per week (37.5hrs) Monday – Sunday inclusive. Our Store Managers are responsible for overseeing the store, staff, merchandise and customer service, achieving sales objectives and maintaining the highest operational and merchandizing standards. You’ll also build highly motivated teams and coach and develop them to the next level.

The Store Manager will be responsible for overseeing the store, staff, merchandise and customer service, achieving sales objectives and maintaining the highest operational and merchandizing standards and building highly motivated teams and coaching and developing them.

• Profit and Sales Generation:
• Meeting sales goals
• Analysing available sales reports and data to determine the needs of the business, setting business strategies
• Support the development of the Fragrance Consultants’ skills, ensuring they are fluent in all aspects of product knowledge
• Demonstrate sales leadership, playing an active role on the selling floor
• Customer Service:
• Ensure all Fragrance Consultants provide the highest level of customer service
• Resolve all customer problems and complaints quickly and effectively, assisting team members where needed
• Operations:
• Ensure correct staffing levels
• Understand and execute cash control procedures including bank deposits, safe funds, petty cash
• Merchandising/Visual: Partner with operations, logistics & product teams to ensure the right assortment for the store, communicating inventory needs to support the business goal
• Ensure the selling floor is always picture‑perfect and reflective of the current visual direction
• Human Resources:
• Work with the Talent Acquisition team to ensure all vacancies are filled in a timely manner with the right candidate
• Continually evaluate the performance of each Fragrance Consultant and provide constant feedback to ensure results

We'd love to meet you if you have

• You’re experienced in a niche, luxury environment and pride yourself on excellent customer service
• You’re results oriented and solutions driven
• Your interpersonal skills are excellent, and you love building relationships
• You can influence, negotiate and lead others to action
• You’re resilient and persistent
• You’re passionate about our Brand

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package