Store Manager - Opticians

The Boots Company PLC; Horsham; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension plan

Bonus scheme

Staff discount

Parental leave

Holiday entitlement

Job summary

Boots Opticians in Horsham is seeking a Store Manager to lead your store, delivering exceptional customer and patient care, coaching colleagues and driving commercial performance. You will own the P&L governance, ensure outstanding service, plan clinics, manage budgets and build strong partnerships with local healthcare partners.

You will inspire a diverse team and develop future leaders in a fast-paced retail health environment.

Qualifications

• Experience leading and managing a team in a customer-focused retail, healthcare or service environment.
• Proven ability to inspire, coach and develop colleagues to deliver results.
• Experience driving performance while delivering high standards of customer service.

Responsibilities

• Lead, coach and inspire your team to deliver exceptional customer, patient and commercial outcomes.
• Create a positive, high-performing culture where colleagues feel supported, engaged and empowered to succeed.
• Champion exceptional customer and patient experiences, ensuring consistently high standards of service and clinical care.
• Develop the capability of your team through coaching, performance management and ongoing development.
• Drive commercial performance through effective leadership, resource planning and a strong understanding of business performance metrics.
• Use data and insights to identify opportunities and make informed decisions that improve customer experience and business results.
• Maintain outstanding operational standards, ensuring your store is safe, compliant and consistently delivers a great experience for customers and colleagues.
• Plan and manage clinics to meet customer demand and maximise capacity across your store.
• Build strong relationships with local healthcare partners, Boots Hearingcare, NHS teams and colleagues across the wider business
• Lead through change with confidence, helping your team embrace new opportunities and ways of working.
• Take ownership of your store's P&L, delivering sustainable business performance while maintaining exceptional standards of care.

Skills

Leadership

Coaching

Customer care

Commercial focus

Communication

Job description

Are you an inspiring leader who is passionate about delivering exceptional customer experiences, developing great teams and driving business performance?

As a Store Manager at Boots Opticians, you'll be responsible for the overall performance of your store, leading your team to deliver outstanding care for every customer and patient while creating an environment where colleagues can thrive.

You’ll play a key role in shaping the success of your store, balancing customer care, people leadership, commercial performance and operational excellence.

At Boots Opticians, we help people see what's possible. As a Store Manager, you'll lead a team that delivers exceptional care, expertise and service, making a meaningful difference to customers, patients and colleagues every day.

Working alongside a diverse team of colleagues and clinical professionals, you'll create a culture where people feel valued, supported and inspired to perform at their best. You'll take ownership of your store's performance, ensuring customers receive a 'best on the high street' experience at every stage of their journey.

No two days are the same. One day you could be coaching colleagues, reviewing performance and planning for future growth, while the next you're working alongside your team to support customers, driving operational excellence and identifying opportunities to improve patient care and business results.

What You'll Be Doing

As a Store Manager, you'll lead your store through visible leadership, creating a culture where colleagues are empowered to deliver exceptional customer and patient care while achieving strong business performance.

• Lead, coach and inspire your team to deliver exceptional customer, patient and commercial outcomes.
• Create a positive, high-performing culture where colleagues feel supported, engaged and empowered to succeed.
• Champion exceptional customer and patient experiences, ensuring consistently high standards of service and clinical care.
• Develop the capability of your team through coaching, performance management and ongoing development.
• Drive commercial performance through effective leadership, resource planning and a strong understanding of business performance metrics.
• Use data and insights to identify opportunities and make informed decisions that improve customer experience and business results.
• Maintain outstanding operational standards, ensuring your store is safe, compliant and consistently delivers a great experience for customers and colleagues.
• Plan and manage clinics to meet customer demand and maximise capacity across your store.
• Build strong relationships with local healthcare partners, Boots Hearingcare, NHS teams and colleagues across the wider business
• Lead through change with confidence, helping your team embrace new opportunities and ways of working.
• Take ownership of your store's P&L, delivering sustainable business performance while maintaining exceptional standards of care.

What You'll Need to Have

• Experience leading and managing a team within a customer-focused retail, healthcare or service environment.
• Proven ability to inspire, coach and develop colleagues to deliver exceptional results.
• Experience driving performance while delivering high standards of customer service.
• Strong commercial awareness and an understanding of how to achieve business objectives.
• Experience managing operational performance in a fast-paced environment.
• Excellent communication and relationship-building skills.
• A passion for developing people and creating high-performing teams

It Would Be Great If You Also Have

• Experience within an optical environment.
• Experience working within a healthcare or clinical setting.
• Experience managing budgets, P&L and commercial performance.
• Experience developing future leaders and supporting colleague career development.
• Confidence using data and insights to drive decision-making and business performance.

Where Your Brilliance Can Take You

At Boots Opticians, your career can be as ambitious as you are.

As a Store Manager, you'll gain valuable experience leading a customer-focused healthcare retail business, developing people, driving commercial performance and delivering exceptional care for customers and patients.

This role can provide opportunities to progress into Flagship Store Manager or Multi-Site Store Manager roles, giving you broader leadership experience and opening pathways into future regional leadership opportunities. Based on your skills, experience and career aspirations, we'll support you in finding the right path for you.

Alongside hands-on experience, you'll have access to industry-leading leadership development, commercial training and optical learning opportunities, including our renowned Step into Optics programme, helping you continue to grow your skills and career.

Whether your ambition is to lead a larger store, manage multiple locations or explore opportunities across the wider Boots business, we'll give you the support, development and opportunities to help you get there.

Rewards Designed for You

• Boots Retirement Savings Plan (up to 12% company contribution
• Performance-based quarterly bonus
• 70% discount on glasses and exclusive Boots UK savings for you and a family member
• Enhanced maternity/paternity/adoption leave pay
• 33 days holiday including bank holidays, increasing with length of service (pro-rata)
• Flexible benefits scheme, including discounted gym membership, life assurance, activity passes and more

Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots Opticians and may not be accurate.

A Bit About Us

At Boots Opticians, we help everyone see what's possible, from our customers to our colleagues. We're a proud equal opportunity employer, and the diversity of our colleagues is so important to us as we create a positive and inclusive workplace for everyone who steps through the door. With a supportive team and trusted brand behind you, join us and be brilliant with Boots.

What's Next?

Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.