Multi-Site Store Leader: Drive Growth & Service Excellence

WHSmith Travel; Bury St Edmunds; On-site; GBP 42,000 - 55,000; Full time

Benefits offered by this job

33 days holiday

Employee discounts up to 50%

Employee Assistance Programme

Job summary

WHSmith is seeking a Multi-Site Store Manager to lead performance across multiple stores, including InMotion and hospitality, in the UK. You will drive sales, ensure world-class customer experience, and coach store teams across locations.

As a key leader, you will manage store visits, ensure compliance, control stock and payroll budgets, and build strong relationships with landlords and partners to deliver growth. This role demands strong leadership and retail operations expertise.

Responsibilities

• Foster a positive multi-store culture and lead teams across locations.
• Coach development plans and nurture talent for key roles.
• Ensure stores are compliant with policies and HMRC standards.
• Manage payroll budgets and staffing levels for productivity.
• Drive customer-focused, high-standard store execution across formats.

Job description

WHSmith is seeking a Multi-Site Store Manager to lead performance across multiple stores, including InMotion and hospitality, in the UK. You will drive sales, ensure world-class customer experience, and coach store teams across locations.

As a key leader, you will manage store visits, ensure compliance, control stock and payroll budgets, and build strong relationships with landlords and partners to deliver growth. This role demands strong leadership and retail operations expertise.