Store Manager: Lead Experience & Growth

H&M; North West Leicestershire; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

25% employee discount across H&M Group

Health & lifestyle benefits

Private health and dental insurance

Pension / matched contributions

Employee assistance programme

Job summary

H&M Group is seeking a Store Manager for our Rochdale store in the United Kingdom. You will oversee the customer experience and ensure high visual and commercial standards aligned with global strategies and local context.

This role requires 7 days of flexibility, including weekends, and is a permanent full-time position based in the Rochdale store. You will recruit, onboard and develop your team, drive sales performance, and maintain strong brand representation across customer interactions.

Qualifications

• Experience leading a store team to deliver customer service.
• Strong communication and people development skills.
• Interest in fashion trends and visual presentation.

Responsibilities

• Lead store team to deliver outstanding customer experience.
• Analyse sales performance, set goals, and plan to optimise results, profits and stock.
• Stay aware of local market, competitors and customer needs.
• Recruit, onboard and develop the team while fostering an inclusive culture.
• Represent the brand positively during customer interactions.

Skills

Leadership

Team development

Communication

Fashion awareness

Job description

H&M Group is seeking a Store Manager for our Rochdale store in the United Kingdom. You will oversee the customer experience and ensure high visual and commercial standards aligned with global strategies and local context.

This role requires 7 days of flexibility, including weekends, and is a permanent full-time position based in the Rochdale store. You will recruit, onboard and develop your team, drive sales performance, and maintain strong brand representation across customer interactions.