Client Advisor - Harrods Accs

BULGARI; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

Loro Piana, the Italian luxury Maison, is seeking a client-centric retail professional to join our team. You will engage clients, exceed targets, and build lasting relationships while presenting our heritage and product categories with expert storytelling.

In this role you will collaborate with colleagues, support Visual Merchandising, and maintain pristine store presentation and accurate client records, ensuring an unforgettable luxury experience.

Qualifications

• Proven experience in a similar retail environment.
• Client-centric mindset with a passion for exceeding expectations.
• Proven track record of achieving individual targets and contributing to team results.
• Confident, service-oriented and adaptable in client interactions.
• Strong commercial mindset with collaborative spirit.

Responsibilities

• Achieve individual and store objectives.
• Engage with clients to deliver exceptional, tailored experiences.
• Cultivate long-lasting client relationships through proactive engagement.
• Maintain ongoing client relationships via email, phone, and messages.
• Develop and grow your client book with accurate profiles.
• Share brand history and heritage confidently.
• Showcase product categories through storytelling.
• Collaborate with the team on store-wide activities.
• Support Visual Merchandising according to guidelines.
• Maintain pristine product presentation front and back of house.
• Assist with inventory and back-of-house tasks.
• Follow Loro Piana policies and grooming standards.

Skills

Retail experience

Client focus

Targets achievement

Communication skills

Team collaboration

English fluency

Job description

Position

Loro Piana is an Italian luxury Maison founded in 1924, renowned for creating the world's finest textiles, ready-to-wear, accessories, and bespoke garments. Driven by an unwavering dedication to exceptional craftsmanship and the rarest raw materials, we stand as a leader in the luxury sector. As an iconic Maison within the LVMH group, we maintain an enduring commitment to unmatched quality, elegance, and excellence

Job responsibilities

• Achieve individual and store objectives.
• Engage and connect with clients on an emotional level to deliver an exceptional, tailored, and unforgettable experience
• Cultivate meaningful, long-lasting client relationships through proactive engagement.
• Maintain ongoing client relationships through regular communication and connection via email, phone, messages, etc.
• Develop and grow your client book, maintaining accurate client profiles using company systems.
• Deeply understand and confidently share our brand history and heritage.
• Showcase our product categories through expert knowledge and compelling storytelling.
• Act as a collaborative team member, actively contributing to store-wide activities and shared objectives.
• Support with Visual Merchandising in accordance with Loro Piana guidelines.
• Maintain pristine product presentation and organization across both front and back-of-house areas.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company's policies and procedures including Loro Piana's standards in terms of grooming and behaviour.

Profile

• Proven experience in a similar retail environment.
• Client-centric mindset with a passion for consistently exceeding expectations.
• Proven track record of achieving individual targets and contributing to collective team results.
• Confident, service-oriented, adaptable, and empathetic in your approach to clients and team members.
• Strong commercial mindset with the ability to achieve performance goals while maintaining a collaborative team spirit.
• Exceptional communication and interpersonal skills, with a proven ability to build and nurture a client portfolio.
• Flexible, agile, and creative in your approach, with a naturally inclusive and open-minded mindset.
• Deeply passionate and knowledgeable about our products and the luxury industry.
• Committed team player with a strong collaborative approach across key stakeholders.
• Fluent in English (spoken and written); proficiency in additional languages is a plus.