Store Manager — Growth & Guest Experience Leader

Costa Coffee; Bath; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Share scheme (Coca-Cola)

50% discount on Costa food & drinks

Pension matched up to 10%

Bonus incentive up to £10,000

Job summary

Costa Coffee in Bath is seeking a Store Manager to own the store, drive service excellence, and lead a team with energy and integrity. You’ll set standards, protect brand guidelines and deliver outstanding guest experiences every day.

You’ll shape the customer journey from welcome to service recovery, drive sales and profitability, plan rosters and training, and develop your people to reach their full potential within a supportive, fast-paced environment.

Qualifications

• Proven experience leading and developing successful teams.
• Forward-thinking with a view to growth and improvements.
• Ambitious individual focused on taking the business forward.
• Brand ambassador who upholds Costa standards.
• Thrives under pressure and maintains composure in a fast-paced environment.

Responsibilities

• Meet customer needs and drive a strong customer service culture.
• Create a welcoming store environment that keeps customers returning.
• Own sales, profit, teams, and recognition to deliver store results.
• Train and develop team members to reach their full potential.

Skills

Leadership

Customer service

Strategic thinking

Ambition

Brand ambassador

Job description

Costa Coffee in Bath is seeking a Store Manager to own the store, drive service excellence, and lead a team with energy and integrity. You’ll set standards, protect brand guidelines and deliver outstanding guest experiences every day.

You’ll shape the customer journey from welcome to service recovery, drive sales and profitability, plan rosters and training, and develop your people to reach their full potential within a supportive, fast-paced environment.