Store Manager - General

JD; Newquay; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead daily operations and drive sales performance. In this exciting role, you will manage a motivated team, ensuring exceptional customer service while achieving business goals. Your leadership will foster a positive team culture and enhance customer loyalty through innovative merchandising techniques. With a focus on sales targets and KPIs, you will analyze data to make informed decisions and implement strategies for continuous growth. Join a company that values hard work and offers fantastic benefits, including discounts, health plans, and opportunities for personal development.

Benefits

Quarterly discretionary bonus schemes

30% discount on products

Exclusive deals via online platform

Access to digital health services

Health cash plans

Internal development courses

Company Sick Pay scheme

Health care coverage

Discounted gym memberships

Life Assurance

Qualifications

• Proven management experience in a fast-paced retail environment.
• Strong leadership skills and excellent communication abilities.

Responsibilities

• Oversee daily operations and drive sales performance.
• Create a positive team culture through recruiting and training.

Skills

Management Experience

Leadership Skills

Communication Skills

Sales Target Management

Data Analysis

Visual Merchandising

Education

Retail Management Experience

Job description

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Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth.
2. Create and maintain colleague schedules to ensure proper coverage and productivity.
3. Create a positive team culture through recruiting, training, and developing your team, building a motivated and high-performing team to increase store success.
4. Analyze sales data and financial reports to make quick, well-informed decisions, identifying and responding to operational and commercial opportunities.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring displays are attractive and aligned with brand guidelines.
7. Ensure your teams deliver the highest level of service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints promptly and professionally.
9. Drive customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulatory requirements.
11. Monitor and control store expenses to stay within budget.
12. Ensure store compliance with health & safety regulations.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Maintain employee satisfaction scores or engagement survey results at or above company benchmarks.
8. Keep operational costs within the allocated budget.

Skills and Experience:

1. Previous management experience in a fast-paced retail or customer-facing environment.
2. Passionate about retail with a good understanding of the latest trends and competitors.
3. Strong leadership skills with experience in coaching and developing teams.
4. Excellent communication skills.
5. Proven track record of managing and exceeding sales targets and KPIs.
6. Experience in analyzing reports and making commercial decisions.
7. Keen eye for detail and commerciality; visual merchandising experience is advantageous.
8. Ability to promote JD Group values to stakeholders.

Benefits:

We value our employees' hard work and offer some fantastic benefits:

• Quarterly discretionary bonus schemes
• 30% discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts via our online benefits platform (TELUS Health)
• Access to digital health and well-being services through TELUS Health
• Health cash plans
• Internal development courses for personal and professional growth
• Opportunities for apprenticeships and accredited qualifications (England Only)
• Company Sick Pay scheme
• Health care coverage
• Discounted gym memberships at JD Gyms
• Life Assurance
• Access to colleague networks for support and shared experiences
• Opportunities to volunteer and support JD Foundation initiatives
• Employer engagement forums for positive change
• Incremental holiday allowance