Store Manager - General

JD GROUP; Newquay; On-site; GBP 28,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead daily operations and drive sales performance. This role involves managing a motivated team, ensuring exceptional customer service, and implementing strategies to exceed sales targets. You'll analyze sales data, maintain compliance with policies, and foster a positive team culture. With a focus on visual merchandising and customer engagement, this position offers a chance to make a significant impact in a fast-paced retail environment. Join a company that values its employees and offers fantastic benefits, including discounts, health plans, and opportunities for career growth.

Benefits

Quarterly discretionary bonus schemes

30% company discount

Access to digital health services

Health cash plans

Internal development courses

Apprenticeships

Company Sick Pay scheme

Health Care Cover

Discounted gym memberships

Life Assurance

Qualifications

• Proven management experience in a retail environment.
• Strong leadership and coaching abilities.

Responsibilities

• Oversee daily store operations and manage a motivated team.
• Analyze sales data to drive performance and meet targets.

Skills

Management experience

Leadership skills

Communication skills

Sales target management

Data analysis

Visual merchandising

Education

Retail management training

Job description

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous store growth.
2. Create and maintain colleague schedules to ensure proper coverage and productivity.
3. Create a positive team culture through recruiting, training, and continuous development. Build a motivated, high-performing team to increase store success.
4. Analyze sales data and financial reports to make quick, informed decisions, identifying opportunities operationally and commercially.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques. Ensure merchandise displays are attractive and aligned with brand guidelines.
7. Ensure teams deliver the highest level of service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints promptly and professionally.
9. Drive existing customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulatory requirements.
11. Monitor and control store expenses to stay within budget.
12. Ensure the store complies with health & safety regulations.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive KPIs such as Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Meet or exceed employee satisfaction and engagement survey benchmarks.
8. Keep operational costs within the allocated budget.

Skills and Experience:

1. Previous management experience in a fast-paced retail or customer-facing environment.
2. Passionate about retail with a good understanding of the latest trends and competitors.
3. Strong leadership skills with experience in coaching and developing teams.
4. Effective communication skills.
5. Proven track record of managing and exceeding sales targets and KPIs.
6. Experience in analyzing reports and making commercial decisions.
7. Keen eye for detail and commerciality; visual merchandising experience is advantageous.
8. Ability to promote JD Group values to stakeholders.

Benefits:

We value our employees' efforts and offer some fantastic benefits:

• Quarterly discretionary bonus schemes
• 30% company discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts through our online benefits platform (TELUS Health)
• Access to digital health and well-being services (TELUS Health)
• Health cash plans
• Internal development courses for career growth
• Apprenticeships & accredited qualifications (England only)
• Company Sick Pay scheme
• Health Care Cover
• Discounted gym memberships at JD Gyms
• Life Assurance
• Colleague networks and support initiatives
• Volunteer opportunities and JD Foundation contributions
• Employer engagement forums for positive change
• Incremental holiday allowance