Store Manager - Full Time - Edinburgh

H&T Group Ltd; City of Edinburgh; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

30 days holiday

Private healthcare

Cycle to work

Staff discounts

Incentive schemes

Job summary

H&T Group Ltd in Edinburgh is seeking a dynamic Store Manager to lead a high-performing team in our UK’s leading pawnbroker and notable jewellery retailer. You’ll drive exceptional customer service, meet financial targets, and ensure compliance with policies and standards.

We offer comprehensive training, a generous bonus scheme up to £4,000, and a broad benefits package including 30 days holiday, private healthcare, cycle to work, and staff discounts.

Qualifications

• Proven ability to lead and develop a team.
• Strong communication and customer service focus.
• Adaptable, collaborative leadership style.

Responsibilities

• Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
• Foster a culture of continuous learning, multi-skilling, and customer focus.
• Lead by example to deliver service excellence and ensure right product/service for customers.
• Ensure compliance with legal, regulatory, and company standards.
• Drive performance, manage costs, and identify growth opportunities.
• Collaborate with regional team and share best practices.
• Plan and implement initiatives with minimal disruption to customers and staff.

Skills

Leadership

Customer service

Team development

Communication

Multilingual

Job description

Are you a natural leader with a passion for people, performance, and customer service?

Do you thrive in a fast-paced customer environment where you can make a real difference in your community? If so, we'd love to welcome you to H&T as a Store Manager.

At H&T, you'll join a passionate team working together at the UK's leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Salary: £32,000*

Location: Edinburgh

Job Type: Full Time

Flexibility: Full flexibility from Monday to Sunday is required.

• The opportunity to earn up to £4000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs

About The Role

As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You'll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well-trained, and proud of their role. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.

Key Responsibilities

• Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day
• Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused
• Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs
• Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment
• Drive performance, control costs, and identify growth opportunities to ensure consistent profitability
• Collaborate with the wider regional team, sharing best practices and supporting overall business success
• Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues

Store Manager Job Description

Store Manager Job Description

A DAY IN THE LIFE OF A H&T STORE

Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T.

What We’re Looking For

• A passion for high standards and delivering exceptional experiences for both customers and colleagues
• Strong verbal and written communication skills
• Proven ability to lead, motivate, and develop a team
• Previous experience as a Store Manager or Remote Manager in a Financial Services or customer-facing environment
• Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

What We Offer

At H&T, we're proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you'll receive full training and ongoing development to support your growth, with clear pathways for career progression.

Benefits

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts – up to 25% off jewellery and high-end watches
• Incentive schemes to reward your achievements
• Exclusive discounts at leading retailers via our employee perks portal

Lead with purpose. Inspire your team. Make a difference.