Store Manager - Full Time - Stockton

H&T Group Ltd; Tees Valley; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

30 days holiday

Holiday buy/sell

Private healthcare

Cycle to work

Season ticket loans

Staff discounts

Incentive schemes

Employee perks portal

Job summary

H&T Group Ltd in Stockton is seeking a Store Manager who will lead and inspire a team to deliver exceptional customer service while meeting financial targets. You’ll ensure compliance with policies and regulatory standards, build a positive store culture, and provide confident coaching and development.

No pawnbroking experience required as comprehensive training is provided. The role offers full-time hours, a base salary of £32,000 with discretionary bonuses up to £4,000 annually and a benefits

Qualifications

• Must be able to lead and develop a team to achieve quarterly goals.
• Strong communication skills, both verbal and written.
• Experience in a Store Manager or Remote Manager role in financial services or customer-facing environments preferred.
• Multilingual ability is a bonus, not required.

Responsibilities

• Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
• Foster a culture of continuous learning, multi-skilling and customer focus.
• Lead by example to deliver service excellence and ensure customers get the right product or service.
• Ensure compliance with legal, regulatory and company standards for a safe environment.
• Drive performance, control costs, and identify growth opportunities.
• Collaborate with the regional team and share best practices.
• Plan and implement new initiatives with minimal disruption to customers.

Skills

Leadership

Customer service

Team development

Regulatory compliance

Financial targets

Communication

Multilingual (bonus)

Job description

Are you a natural leader with a passion for people, performance, and customer service? Do you thrive in a fast-paced customer environment where you can make a real difference in your community? If so, we'd love to welcome you to H&T as a Store Manager. At H&T, you'll join a passionate team working together at the UK's leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Salary: 32,000*

Location: Stockton

Job Type: Full Time

Flexibility: Full flexibility from Monday to Sunday is required.

• The opportunity to earn up to £4,000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs

About The Role

As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You'll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well-trained, and proud of their role. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.

Key Responsibilities

• Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day
• Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused
• Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs
• Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment
• Drive performance, control costs, and identify growth opportunities to ensure consistent profitability
• Collaborate with the wider regional team, sharing best practices and supporting overall business success
• Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues

Store Manager Job Description

A DAY IN THE LIFE OF A H&T STORE

What We're Looking For

• A passion for high standards and delivering exceptional experiences for both customers and colleagues
• Strong verbal and written communication skills
• Proven ability to lead, motivate, and develop a team
• Previous experience as a Store Manager or Remote Manager in a Financial Services or customer-facing environment
• Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

What We Offer

At H&T, we're proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you'll receive full training and ongoing development to support your growth, with clear pathways for career progression.

Benefits

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts - up to 25% off jewellery and high-end watches
• Incentive schemes to reward your achievements
• Exclusive discounts at leading retailers via our employee perks portal

Lead with purpose. Inspire your team. Make a difference.