Store Manager - Exeter

Le Creuset UK Ltd; Plymouth; On-site; GBP 35,000 - 52,000; Full time

Job summary

Le Creuset UK Ltd is opening a new Exeter store and seeks a Store Manager to lead day-to-day operations, inspire a high-performing team, and deliver exceptional customer experiences. You will own performance, merchandising, and store standards in a premium retail environment.

You’ll drive sales, manage rotas, train staff, and maintain product knowledge across launches and promotions while ensuring stock accuracy and compliance. A passion for cookware is a bonus.

Qualifications

• Proven experience as Store Manager in premium retail.
• Strong people management and coaching capability.
• Commercial and operational retail knowledge.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident using POS systems and retail software.
• Passion for cooking or cookware is a bonus.
• Must be 18+ due to key-holding, lone working and opening/closing responsibilities.

Responsibilities

• Store Leadership: Taking full ownership of the store, leading by example and setting clear expectations for performance, behaviours, and standards.
• Team Management & Development: Recruiting, training, motivating, and coaching the team so everyone performs at their best and feels supported to grow.
• Exceptional Customer Experience: Ensuring every customer receives warm, knowledgeable, high-quality service and that issues are resolved professionally and promptly.
• Sales & Performance: Driving sales, KPIs, and profitability, monitoring performance closely and taking action to maximise results.
• Commercial Awareness: Using data, insight, and customer feedback to optimise trading, promotions, and product placement.
• Product Knowledge: Staying fully up to date on the product range, new launches, and promotions to inspire the team and customers alike.
• Visual Merchandising & Housekeeping: Ensuring the store is always beautifully presented, clean, organised, and on brand.
• Stock & Inventory Management: Overseeing stock levels, deliveries, replenishment, and stock accuracy to minimise loss and maximise availability.
• Payroll & Administration: Ensuring all financial and administrative processes are completed accurately and on time.
• Compliance & Safety: Maintaining a safe, secure, and fully compliant environment for colleagues and customers.
• Store Operations: Owning all opening and closing procedures and ensuring smooth day-to-day store operations.

Skills

Store Leadership

Team Management

Customer Experience

Sales Performance

Commercial Awareness

Product Knowledge

Visual Merchandising

Stock Management

Payroll Administration

Compliance & Safety

Store Operations

Tools

POS Systems

Retail Software

Job description

About Le Creuset

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, weve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. Were not just creating cookware; were creating moments that last a lifetime. If youre inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, wed love to welcome you into our story.

The Recipe for Success: Role Summary

Exciting news: we are opening a new retail store in Exeter. Join the vibrant world of Le Creuset as a Store Manager, where cookware meets colour, and customers come for inspiration! Imagine building your own team, shaping the culture, and creating an exceptional customer experience in a brand new location. This is more than just a roleit is a unique opportunity to make your mark, drive success, and be at the heart of something special.

Ingredients: Key Responsibilities

Whats on your Daily Menu

• Store Leadership: Taking full ownership of the store, leading by example and setting clear expectations for performance, behaviours, and standards.
• Team Management & Development: Recruiting, training, motivating, and coaching the team so everyone performs at their best and feels supported to grow.
• Exceptional Customer Experience: Ensuring every customer receives warm, knowledgeable, high-quality service and that issues are resolved professionally and promptly.
• Sales & Performance: Driving sales, KPIs, and profitability, monitoring performance closely and taking action to maximise results.
• Commercial Awareness: Using data, insight, and customer feedback to optimise trading, promotions, and product placement.
• Product Knowledge: Staying fully up to date on the product range, new launches, and promotions to inspire the team and customers alike.
• Visual Merchandising & Housekeeping: Ensuring the store is always beautifully presented, clean, organised, and on brand.
• Stock & Inventory Management: Overseeing stock levels, deliveries, replenishment, and stock accuracy to minimise loss and maximise availability.
• Payroll & Administration: Ensuring all financial and administrative processes are completed accurately and on time.
• Compliance & Safety: Maintaining a safe, secure, and fully compliant environment for colleagues and customers.
• Store Operations: Owning all opening and closing procedures and ensuring smooth day-to-day store operations.

Whats on your Seasonal Menu

• People Planning: Managing rotas, absence, performance conversations, and succession planning.
• Training & Development: Delivering onboarding, ongoing training, and performance development plans.
• Emergency & Incident Management: Acting confidently during incidents, alarms, or unforeseen situations.
• Reporting & Analysis: Preparing and reviewing sales, stock, and performance reports to inform decisions.
• Continuous Improvement: Identifying opportunities to improve processes, standards, and customer experience.
• Additional Duties: Taking on reasonable, ad-hoc responsibilities to support the wider business.

The Perfect Blend: What Were Looking For

Were looking for a confident, passionate leader who brings professionalism, warmth, and commercial drive. Someone who can inspire a team, deliver results, and thrive in a fast-paced retail environment while always keeping the customer at the heart of what they do.

Your Flavour Profile (Behaviours & Traits)

• Customer-Centric: Passionate about delivering memorable customer experiences.
• Strong Leader: Inspires, motivates, and develops others.
• Commercial & Sales-Focused: Understands how to drive performance and profitability.
• Clear Communicator: Confident in giving direction, feedback, and support.
• Adaptable & Resilient: Stays calm under pressure and responds positively to change.
• Detail-Focused: Maintains excellent standards across presentation, accuracy, and compliance.
• Problem Solver: Takes ownership and resolves challenges quickly.
• Proactive & Accountable: Takes initiative and responsibility for outcomes.
• Professional & Dependable: Represents the brand with integrity and consistency.

Skills & Qualifications Essential Ingredients

• Proven experience as a Store Manager or equivalent leadership role in retail (premium retail an advantage).
• Strong people management and coaching capability.
• Commercial and operational retail knowledge.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident using POS systems and retail software.
• Passion for cooking or cookware is a bonus.
• Ability to lift 2529 lbs regularly.

Other Requirements

• Must be 18+ due to key-holding, lone working and opening/closing responsibilities.
• Flexibility to work retail trading hours, weekends, late nights, and bank holidays as needed.

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork. Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

Diversity & Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.