Store Manager - Exeter

Le Creuset; Exeter; On-site; GBP 30,000 - 42,000; Full time

Job summary

Le Creuset in Exeter is opening a new premium retail store and is seeking a Retail Store Manager to lead the team. You’ll be the friendly face helping shoppers discover their next kitchen favourite, sharing product tips, and ensuring the store looks fabulous.

The role requires strong leadership, hands-on coaching, and a passion for delivering outstanding customer experiences while driving sales, delivering KPIs, and upholding brand standards across the store.

Qualifications

• Store Manager or equivalent leadership role in retail (premium retail preferred).
• Strong people management and coaching capability.
• Commercial and operational retail knowledge.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident using POS systems and retail software.

Responsibilities

• Store Leadership: take full ownership, lead by example, set performance standards.
• Team Management & Development: recruit, train, motivate, and coach the team.
• Exceptional Customer Experience: ensure warm, knowledgeable service and prompt issue resolution.
• Sales & Performance: drive sales, KPIs and profitability, monitor and act.
• Commercial Awareness: use data and feedback to optimise trading, promotions, and placement.
• Product Knowledge: stay up to date on range, launches, and promotions.
• Visual Merchandising & Housekeeping: keep store presented, clean, on brand.
• Stock & Inventory Management: manage stock, deliveries, replenishment, accuracy.
• Payroll & Administration: complete financial and admin processes accurately.
• Compliance & Safety: maintain safe, compliant environment.
• Store Operations: own opening and closing procedures and day-to-day operations.

Skills

Store leadership

People management

Commercial retail knowledge

Prioritisation in fast-paced env

POS systems & software

Job description

Where passion meets premium - join our retail team!

Location

Exeter, Devon

Employment Type

Full-time

About Le Creuset

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

The Recipe for Success: Role Summary

Exciting news...we are opening a new retail store in Exeter. Join the vibrant world of Le Creuset as a Retail Store Manager, where cookware meets colour, and customers come for inspiration! You’ll be the friendly face helping shoppers discover their next kitchen favourite, sharing product tips, and keeping the store looking fabulous. From ringing up sales to restocking shelves, you’ll bring energy, enthusiasm, and a love for great food and design to every shift.

Ingredients: Key Responsibilities

• What’s on your Daily Menu: These are the everyday ingredients you’ll be working with:
• Store Leadership: Taking full ownership of the store, leading by example and setting clear expectations for performance, behaviours, and standards.
• Team Management & Development: Recruiting, training, motivating, and coaching the team so everyone performs at their best and feels supported to grow.
• Exceptional Customer Experience: Ensuring every customer receives warm, knowledgeable, high-quality service and that issues are resolved professionally and promptly.
• Sales & Performance: Driving sales, KPIs, and profitability, monitoring performance closely and taking action to maximise results.
• Commercial Awareness: Using data, insight, and customer feedback to optimise trading, promotions, and product placement.
• Product Knowledge: Staying fully up to date on the product range, new launches, and promotions to inspire the team and customers alike.
• Visual Merchandising & Housekeeping: Ensuring the store is always beautifully presented, clean, organised, and on brand.
• Stock & Inventory Management: Overseeing stock levels, deliveries, replenishment, and stock accuracy to minimise loss and maximise availability.
• Payroll & Administration: Ensuring all financial and administrative processes are completed accurately and on time.
• Compliance & Safety: Maintaining a safe, secure, and fully compliant environment for colleagues and customers.
• Store Operations: Owning all opening and closing procedures and ensuring smooth day-to-day store operations.

What’s On Your Seasonal Menu

• People Planning: Managing rotas, absence, performance conversations, and succession planning.
• Training & Development: Delivering onboarding, ongoing training, and performance development plans.
• Emergency & Incident Management: Acting confidently during incidents, alarms, or unforeseen situations.
• Reporting & Analysis: Preparing and reviewing sales, stock, and performance reports to inform decisions.
• Continuous Improvement: Identifying opportunities to improve processes, standards, and customer experience.
• Additional Duties: Taking on reasonable, ad-hoc responsibilities to support the wider business.List Key Responsibilities.

The Perfect Blend: What We’re Looking For

• We’re looking for a confident, passionate leader who brings professionalism, warmth, and commercial drive. Someone who can inspire a team, deliver results, and thrive in a fast-paced retail environment while always keeping the customer at the heart of what they do. Your Flavour Profile (Behaviours & Traits)
• Customer-Centric: Passionate about delivering memorable customer experiences.
• Strong Leader: Inspires, motivates, and develops others.
• Commercial & Sales-Focused: Understands how to drive performance and profitability.
• Clear Communicator: Confident in giving direction, feedback, and support.
• Adaptable & Resilient: Stays calm under pressure and responds positively to change.
• Detail-Focused: Maintains excellent standards across presentation, accuracy, and compliance.
• Problem Solver: Takes ownership and resolves challenges quickly.
• Proactive & Accountable: Takes initiative and responsibility for outcomes.
• Professional & Dependable: Represents the brand with integrity and consistency.

Skills & Qualifications - Essential Ingredients

• Proven experience as a Store Manager or equivalent leadership role in retail (premium retail an advantage).
• Strong people management and coaching capability.
• Commercial and operational retail knowledge.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident using POS systems and retail software.

Other Requirements

• Must be 18+ due to key-holding, lone working and opening/closing responsibilities.
• Flexibility to work retail trading hours, weekends, late nights, and bank holidays as needed.

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.

Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.

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