Store Manager - East Midlands Designer Outlet (40 hours)

Rituals; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail brand in Nottingham is seeking a motivated Store Manager to enhance customer experience and lead a dynamic team. The ideal candidate will have prior experience in retail or hospitality and showcase strong people management and problem-solving skills. Responsibilities include setting KPIs, managing store operations, and ensuring team engagement through effective coaching and recognition. This role demands energy, inspiration, and a commitment to achieving performance goals.

Qualifications

• Prior relevant Store Manager experience or equivalent within retail or hospitality.
• Ability to motivate your team to reach goals in customer satisfaction and sales.
• Experience in sharing knowledge to drive behavioral change.

Responsibilities

• Create unforgettable customer experiences.
• Define daily objectives to drive KPIs.
• Coach the team to deliver excellent customer service.

Skills

People management skills

Decision making

Problem-solving

Motivation

Job description

Job Description

As Store Manager, your focus is on creating an unforgettable customer experience and helping your team to reach their full potential!

You’ll work closely with your Area Manager to put our local business strategy into place as well as continuously reach performance targets and take charge with effective leadership. You’ll lead by example and coach your team to deliver an excellent customer experience!

You’ll also define daily objectives and actions to drive KPIs, develop monthly plans based on productivity targets, ensure excellent store administration, manage inventory and day-to-day operations and drive employee wellbeing and engagement with regular 1-to-1’s and making a genuine connection with your team by celebrating success!

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to motivate your team and reach your goals in terms of customer satisfaction and sales. In addition, as Store Manager you are inspiring, and performance orientated.

On top of that, you have:

• Prior relevant Store Manager experience or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision making and problem-solving skills.