Store Manager - Central London

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a vibrant and innovative team at a forward-thinking optical retailer. As a Store Manager, you will play a crucial role in delivering exceptional customer experiences while driving sales and team performance. With a focus on personal development, you will receive comprehensive training and support to help you excel in your role. This dynamic position offers the chance to lead a passionate team, embrace fashion trends, and create a welcoming store environment. If you're ready to make a positive impact in the retail world, this is the opportunity for you!

Benefits

Competitive Bonus Scheme

Welcome Pair of Glasses

Employee Discount

Pension Contribution

Qualifications

• 1+ years’ experience as a Supervisor or leading a team.
• Strong organisational and communication skills are essential.

Responsibilities

• Maximise store targets and ensure team motivation.
• Lead training and coaching to exceed store objectives.

Skills

Organisational Skills

Communication Skills

Customer Service

Problem-Solving Skills

Leadership

Fashion Knowledge

Education

High School Diploma

Retail Management Experience

Tools

Smart Mirror 4

iPad

Job description

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Boring? Expensive? Dull? Jimmy Fairly was born out of a need to revolutionise the optical industry. Founded in 2010 by Antonin Chartier, a 23-year-old psychology student passionate about entrepreneurship. Chartier’s concept was simple: quality glasses, fair prices, and a positive social impact.

Over a decade later, little has changed. Now with over 100 stores across Europe and the UK, Jimmy Fairly is successfully bringing great style and a smile to the optical world. We introduce on-trend designs every 6 weeks, with a short-circuit manufacturing process that does not compromise on quality or our planet. We prioritize a customer-centric approach, from the moment a customer enters a Jimmy store, to eye testing by our expert optometrists and exceptional after-care service.

Better every day!

We are looking for new talents to join this exciting journey. Are you ready to be part of a lively, cohesive, and passionate team challenging the status quo?

Own your future, Jimmy will invest in you!

• We will develop your skills across all retail aspects.
• We will provide full optical training with our expert optometrists.
• We will support your career development plan to enhance your skills and prepare you for the next step.

Purpose of the role:

We seek a self-driven, detail-oriented, reliable, energetic, approachable individual with extensive knowledge of fashion and seasonal trends, and leadership skills in engaging and styling clients.

As a Store Manager, you will be responsible for maximizing store targets, retail excellence, motivating your team to deliver personalized customer service, and ensuring compliance with Jimmy Fairly standards.

You will foster a creative store environment that promotes employee development.

The Role:

Daily responsibilities include:

• Being a great brand ambassador and embracing the brand Selling Ceremony.
• Developing your team to provide excellent in-store customer experiences, utilizing optometrists’ recommendations for optimal product solutions.
• Building customer loyalty and managing customer relationships.

Commercial Leadership:

• Leading your team through training and coaching to exceed store objectives and KPIs.
• Monitoring store targets and individual sales KPIs.
• Recording shop floor activity and providing regular updates to the Head of Retail.
• Analyzing store performance and identifying new methods to increase turnover and KPIs.
• Being present on the shop floor to address customer needs.
• Communicating effectively and knowledgeably about the collection and brand.

Operations:

• Proficient in operating till systems, handling payments, and preventing fraud.
• Following company policies and procedures.
• Creating staff rotas aligned with local needs and team availability.
• Adjusting staffing levels based on business needs.
• Managing staff holidays to ensure adequate shop floor coverage.
• Proactive in learning new operational processes.
• Managing loss prevention, inventories, and communicating discrepancies.
• Ensuring health & safety guidelines are followed.
• Handling administrative tasks like banking, cash handling, and refunds.
• Managing stock, deliveries, replenishment, and visual merchandising standards.

Optics:

• Using latest equipment like Smart Mirror 4 and iPads for customer assistance.
• Handling eyewear orders, verifications, adjustments, and collections.

Human Resources:

• Training and developing your team with growth plans.
• Identifying potential leaders and supporting their development.
• Motivating and recognizing team achievements.
• Conducting staff reviews and managing probation periods.

Required knowledge, skills, and qualities:

• Willingness to learn and develop yourself and others.
• At least 1 year of experience as a Supervisor or team leader.
• Strong organizational, communication, customer service, and problem-solving skills.
• High motivation and enthusiasm for our brand.
• Interest in fashion and retail trends.
• Problem-solving skills and adaptability.
• Understanding of business KPIs and development strategies.
• Positive attitude and team motivation skills.
• Sense of responsibility and prioritization.
• Experience in the optical industry is a plus.

What’s on Offer?

• Competitive bonus scheme.
• Welcome pair of Jimmy glasses on your first week.
• Employee discount.
• Pension scheme.

Jimmy Fairly is committed to creating an inclusive workplace that recognizes and rewards talent. We are an equal opportunities employer and welcome applications from all qualified persons regardless of race, sex, disability, religion, sexual orientation, or age.