Store Manager - Carlisle City Centre

Costa Coffee; Carlisle; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Share scheme

Discount on food & drinks

Pension matched

Bonus potential

Job summary

Costa Coffee is looking for a Store Manager for Carlisle City Centre to lead the store, inspire the team and deliver outstanding customer service while driving store performance.

In this permanent role you’ll own day-to-day operations, manage people, sales and costs, and embody our Costa values to create a welcoming, high-energy environment.

With a competitive salary up to £37,000 and a range of benefits, this role offers progression opportunities within a globally loved brand.

Qualifications

• Proven experience leading and developing successful teams.
• Strong customer service focus and NPS improvement.
• Able to manage store operations and drive sales.

Responsibilities

• Meet customer needs and drive a strong service culture in the community.
• Create inviting store environment that keeps customers returning.
• Own sales, profit, teams, and recognition processes.
• Train and develop the store team to reach high performance.

Skills

People leadership

Team development

Customer service focus

Strategic thinking

Job description

Store Manager – Carlisle City Centre – Up to £37,000 per annum – Permanent

At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

So, why Costa?

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• “ Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)”

We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success – which means you’ll be:

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Who you are

We’re interested in your unique ingredients:

• A strong leader with experience managing and developing successful teams
• A forward-thinker with one eye on where we’re heading and the other on the bigger picture
• An ambitious character who wants to be part of our growth journey
• A brand ambassador dedicated to maintaining high standards

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”