Store Manager Barnardo's

Employers for Disability NI; Derry/Londonderry; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hotspot allowance

Job summary

Barnardo’s is seeking a Store Manager for the Londonderry Greenhaw Road Community Store to lead daily operations and a team of staff and volunteers. You will aim to maximise store sales and profits to support Barnardo’s services for children and families across the UK.

The role is based at Unit 5, Greenhaw Road, Derry/Londonderry, BT48 7RZ, with a 35-hour week and a base salary of £25,480 per annum plus £500 hotspot allowance. Applications close on 20 September 2026.

Qualifications

• Demonstratable experience of managing a team in a customer service environment.
• Evidence of recruiting, training and developing a team.
• Experience of meeting targets and KPIs.
• Experience with budgets and target setting.

Responsibilities

• Ensure stock is generated over the door with Gift Aid sign-ups.
• Maintain high standard of customer service.
• Implement promotions as directed by Head Office/Area Business Manager.
• Maintain presentation standards of windows and store interior.
• Ensure adequate stock on the shop floor at all times.
• Provide training and performance reviews for staff and volunteers.
• Create an organised, pleasant working environment for staff and volunteers.
• Recruit volunteers to meet store objectives and KPIs.
• Adhere to cash handling and security procedures per policy.
• Hold shop keys and ensure security when unattended.

Skills

Team leadership

Customer service

Budgeting and targets

Recruiting and training

Stock management

IT systems & admin

Health & Safety

Sales generation

Gift Aid knowledge

Job description

Store Manager

• Reference number: 23689
• Job Title: Store Manager
• Location: Londonderry Branch
• Contract type: Permanent
• Hours: 35
• Salary: £25,480.00 per annum plus £500 Hotspot Allowance
• Closing Date: 20 September 2026
• Interview Date: TBC

We have an exciting opportunity for a passionate Store Manager to join our Derry/Londonderry Greenhaw Road Branch at Barnardo’s on a full-time basis.

As a Store Manager you will manage the day to day running of our Greenhaw Road Community Store, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo’s provides for children, young people, parents, and carers across the UK.

Location: The successful post holder will be based at Unit 5, Greenhaw Road, Derry/Londonderry, BT48 7RZ.

Working Pattern: 35 hours per week.

Salary: £25,480 per annum plus £500 hot spot allowance

Please note the role will include moving high volumes of stock on a daily basis.

Some but notall key responsibilities include:

• Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
• Ensure that the high standard of service to customers that is expected by Barnardo’s is maintained at all times.
• Implement promotions in the Store as directed by Head Office or your Area Business Manager.
• Maintain a high standard of presentation, both in the windows and the interior of the Store.
• Ensure there is adequate stock available on the shop floor, at all times, on all key lines.
• Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
• Create an organised and pleasant working environment for staff and volunteers.
• Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI’s.
• Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo’s Manager’s Manual and the relevant Retail procedures.
• Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.

Idea Candidates Must Haves:

• Demonstratable experience of working in a fashion industry.
• Experience of managing a team in a customer service environment.
• Evidence of recruiting, training and developing a team.
• Ability to liaise and respond to a variety of people from varying backgrounds.
• Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
• Evidence of experience of working to budgets and targets.
• Proven experience of meeting targets and KPI’s.
• Evidence of working with Health & Safety requirements and company policies and procedures
• Experience of working with IT systems, admin and figures.
• Flexible approach to working hours and days including working Saturdays, Sundays and Bank Holidays as appropriate and when required. Also assisting in area team, including cover at other Stores, if necessary.