Store Manager (23689)

Barnardo's; Derry/Londonderry; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hot spot allowance

Job summary

Barnardo's is seeking a Store Manager for the Greenhaw Road Community Store in Derry/Londonderry. You will lead a team, maximise sales and profits, and help raise funds for Barnardo's services across the UK.

The role involves 35 hours per week, based at Unit 5, Greenhaw Road, with a base salary of £25,480 per annum plus £500 hot spot allowance. You will manage stock flow, training, and volunteer coordination in a busy community setting.

Qualifications

• Demonstrable experience of working in a fashion industry.
• Experience of managing a team in a customer service environment.
• Evidence of recruiting, training and developing a team.
• Ability to liaise and respond to a variety of people from varying backgrounds.
• Ability to meet the needs of customers on a face-to-face basis to generate sales.
• Evidence of experience working to budgets and targets.
• Proven experience meeting targets and KPIs.
• Experience with Health & Safety requirements and company policies and procedures.
• Experience of working with IT systems, admin and figures.

Responsibilities

• Ensure stock is generated over the door by donors and public sign-ups.
• Maintain high standard of customer service as expected by Barnardo's.
• Implement promotions in-store as directed by Head Office or Area Business Manager.
• Maintain presentation standards of shop windows and interior.
• Ensure adequate stock on the shop floor at all times on key lines.
• Provide training and appraisals for staff to perform effectively.
• Recruit and manage volunteers to meet store objectives and KPIs.
• Ensure financial, cash handling and security procedures are followed.

Skills

Team management

Customer service

Recruiting and training

Budgeting and targets

Health & safety compliance

IT systems & admin

Tools

Store IT systems

Job description

We have an exciting opportunity for a passionate Store Manager to join our Derry/Londonderry Greenhaw Road Branch at Barnardo's on a full-time basis.

As a Store Manager you will manage the day to day running of our Greenhaw Road Community Store, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.

Location: The successful post holder will be based at Unit 5, Greenhaw Road, Derry/Londonderry, BT48 7RZ.

Working Pattern: 35 hours per week.

Salary: £25,480 per annum plus £500 hot spot allowance

Please note the role will include moving high volumes of stock on a daily basis.

Some but not all key responsibilities include:

• Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
• Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
• Implement promotions in the Store as directed by Head Office or your Area Business Manager.
• Maintain a high standard of presentation, both in the windows and the interior of the Store.
• Ensure there is adequate stock available on the shop floor, at all times, on all key lines.
• Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
• Create an organised and pleasant working environment for staff and volunteers.
• Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
• Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
• Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.

Ideal Candidates Must Haves:

• Demonstratable experience of working in a fashion industry.
• Experience of managing a team in a customer service environment.
• Evidence of recruiting, training and developing a team.
• Ability to liaise and respond to a variety of people from varying backgrounds.
• Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
• Evidence of experience of working to budgets and targets.
• Proven experience of meeting targets and KPI's.
• Evidence of working with Health & Safety requirements and company policies and procedures
• Experience of working with IT systems, admin and figures.
• Flexible approach to working hours and days including working Saturdays, Sundays and Bank Holidays as appropriate and when required. Also assisting in area team, including cover at other Stores, if necessary.

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available, please check this before proceeding with your application. If you require a reasonable adjustment as part of the recruitment process, please let us know and we will discuss appropriate arrangements with you.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.

Our basis and values