Store Manager - Aroma-Zone UK

Aroma-Zone; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Aroma-Zone in Westfield White City is seeking a Store Manager to run its first UK store, acting as the brand ambassador and entrepreneur for commercial success, customer experience, and team culture.

You will lead a high-energy team, deliver personalized workshops, oversee stock and events, and ensure a warm, inclusive environment that reflects AZ values and standards.

Qualifications

• Proven experience in leading and developing high-performing retail teams.
• Strong background in managing high-footfall retail environments with operational complexity.
• Expertise in beauty, wellness or lifestyle retail preferred.
• Deep understanding of customer experience and modern retail leadership.
• Proficiency in Microsoft Office, POS systems, reporting and KPI management.

Responsibilities

• Lead and manage all store operations: retail sales, product advice, aromatherapy and personalised workshops, stock management and events.
• Deliver the AZ strategy and commercial plan for your store.
• Drive sales growth through understanding customer behaviours, local trends and opportunities.
• Own KPIs: sales targets, customer experience, stock, P&L and stock control.
• Analyse performance and implement action plans for improvement with the team.
• Provide regular reporting to leadership and contribute ideas for the wider UK strategy.

Skills

Retail leadership

Customer experience

P&L management

Team development

Analytical thinking

Communication skills

Job description

JOIN A BRAND REDEFINING NATURAL WELLBEING

Caring for people and the living world is at the heart of everything we do. At Aroma-Zone, we believe natural wellbeing should be accessible, effective and grounded in transparency and scientific expertise.

By joining us, you become part of a team driven by curiosity, knowledge-sharing and a positive impact.

About The Role

We are looking for a Store Manager to join our team in Westfield White City.

As a true brand ambassador, you will inspire and empower your team to deliver a unique AZ customer experience and to deliver exceptional results and a unique customer experience bringing natural beauty and well-being to life in our first UK store.

You will run your store as an entrepreneur, accountable for its commercial success, operational excellence and team culture. You will foster a warm and inclusive environment where customers feel welcomed, inspired and supported on their wellness journey.

Your Day-to-day Responsibilities

Business & Strategy

• Lead and manage all store operations: retail sales, product advice, aromatherapy and personalised workshops, stock management and events.
• Deliver the AZ strategy and commercial plan for your store
• Drive sales growth through a deep understanding of customer behaviours, local trends and opportunities.
• Take full ownership of KPIS: sales targets, customer experience, stock, P&L and stock control.
• Analyse performance and implement action plans to continuously improve results in collaboration with your team
• Provide regular reporting to leadership and contribute ideas for the wider UK strategy

Brand Experience & VM

• Ensure your store offers a sensory, inspiring and educational brand experience, aligned to AZ values.
• Oversee all aspects of visual merchandising, presentation and store environment.
• Manage stock replenishment and presentation standards – from shopfloor to window displays to workshops
• Build brand visibility and foster relationships within the local wellness and beauty community; represent AZ at local events and with VIP’s where required.

Leadership & Team Development

• Lead, coach and develop your team, fostering autonomy, accountability and a growth mindset
• Support recruitment of passionate, customer-focused team members.
• Embed the AZ culture and values; create a team environment where purpose and wellbeing matter.
• Deliver continuous training on brand philosophy, products, selling techniques, customer experience, health & safety
• Regular provide coaching and feedback to support individual growth and team engagement.
• Identify and nurture talent, create clear development pathways within the business.
• Promote cross-functional collaboration and positive team dynamics

Customer Experience

• Champion an exceptional customer experience across all touchpoints — both in-store and in workshops.
• Lead by example on the shop floor — actively engaging with customers and coaching your team to do the same.
• Drive NPS and customer satisfaction scores through personalised, expert advice and welcoming service.
• Manage stock effectively to ensure full availability and a seamless shopping experience.
• Handle customer issues with care and integrity; foster loyalty and trust.
• Actively gather customer insights and share feedback with leadership to continually enhance the customer journey.

Operations & Store Management

• Ensure operational excellence across all store activities — opening, closing, cash handling, compliance.
• Guarantee the security of staff, customers and stock.
• Maintain store equipment, facilities and service standards at the highest level.
• Coordinate with service providers to ensure quality, compliance and efficient maintenance.
• Manage stock processes — ensuring accuracy, efficiency and optimal availability.
• Take full ownership of loss prevention, cost control and in-store risk management.

Health & Safety

• Champion Aroma-Zone’s QHSE standards — ensuring full team compliance and continuous improvement.
• Embed sustainability practices within store operations and team culture.

Experience

WHAT WE ARE LOOKING FOR

• Proven experience in leading and developing high-performing retail teams.
• Strong background in managing high-footfall retail environments with operational complexity.
• Expertise in beauty, wellness or lifestyle retail preferred.
• Deep understanding of customer experience and modern retail leadership.
• Proficiency in Microsoft Office, POS systems, reporting and KPI management.

Skills & Mindset

• Natural leadership — able to inspire, empower and motivate.
• Ideal candidate will have a skincare / wellness background or managed big size store / team
• Entrepreneurial spirit — runs the store as their own business.
• Results-driven with strong analytical thinking.
• Passion for customer experience and brand storytelling.
• Excellent communication and coaching skills.
• Organised, detail-oriented and solutions-focused.
• High energy, adaptable and proactive.
• Positive, collaborative and purpose led.
• Good level of spoken French is desirable

WORKING HOURS

• Full Time
• 40 Hours
• Flexibility required: weekends / evenings

WORKING AT AROMA-ZONE

We aim to create a workplace where people feel respected, supported and able to grow.

Learning and collaboration are part of everyday life, and we encourage everyone to develop their skills over time.

RETAIL STORES

Our stores bring Aroma-Zone’s expertise and customer experience to life every day.

They are places where customers can discover, learn and connect.

Ready to grow with us?

If this sounds like you, we would be pleased to hear from you.

INCLUSION

We are committed to building an inclusive workplace and welcome applications from people of all backgrounds.