Store Manager

Card Factory; Yarm; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Store Manager to lead a team dedicated to enhancing customer experiences. This role involves driving commercial growth while fostering a supportive team culture. You will be responsible for recruiting, coaching, and developing staff, ensuring they embody the company's values. With a focus on achieving KPIs, you'll make strategic decisions to optimize store performance. Join a dynamic environment that values your contributions and offers exciting opportunities for professional growth in a thriving retail sector.

Benefits

25% Colleague Discount

Financial Education Tools

Salary Advance

Seasonal Incentive Schemes

Retail Apprenticeships

Access to Blended Learning

Discounts Across UK Retailers

Employee Assistance Programme

Qualifications

• Experience as a store manager in a retail environment.
• Passion for customer service and colleague development.

Responsibilities

• Oversee store operations focusing on customer experience and growth.
• Develop a team culture centered on customer satisfaction.
• Make commercial decisions regarding stock and merchandising.

Skills

Team Leadership

Customer Service

Commercial Decision-Making

Recruitment

Coaching and Training

Job description

With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.

Role Responsibility

• You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
• Putting the customer at the heart of everything we do you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
• You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas.
• Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs.
• Make commercial decisions around stock availability and merchandising.
• Actively seek contact with key stakeholders to gain a wider understanding of the business
• Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth.

The Ideal Candidate

• You will be as passionate about celebrating our customers’ life moments as we are
• Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business
• Have experience inleading and developing a team of colleagues
• Be prepared to work towards KPIsin a fast-paced environment

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a trueOmni-channel retailer. This strategy sees significant investment into ourcolleagues across the business creating multiple opportunities to join a fast-paced environment and be part ofourexcitingjourney.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

• 25% Card Factory colleague discount in-store and online
• Financial Wellbeing Support
  • Financial Education Tools
  • Salary Advance
• Seasonal incentive schemes
• Opportunity to apply for Retail Apprenticeships
• Access to blended learning and development content
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.