Store Manager

Vision Express; West Midlands Combined Authority; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading optical retailer is seeking an experienced Store Manager in the West Midlands Combined Authority. This role combines team management with customer care in a busy optical environment. Responsibilities include leading a passionate team, driving store performance, and ensuring exceptional customer service. The position is available as a fixed term contract or secondment. Benefits include eyewear discounts and bonuses based on performance.

Benefits

Free eyewear up to £550 annually

On target bonuses up to £6,180

33 days annual leave

Employee Assistance Program

Qualifications

• Experience developing a store improvement plan.
• Ability to manage resources to meet demand.
• Customer obsession with exceptional service.

Responsibilities

• Lead a customer-facing team in the store.
• Drive improvements and meet store performance targets.
• Support team development with HR.

Skills

Team management

Customer service

Problem-solving

Emotional intelligence

Job description

Overview

What can you expect from the role? Are you an experienced Optical professional ready to step into leadership? Vision Express Warwick is looking for a Store Manager to lead a small, passionate team in a hands-on, customer-facing role. This is a great opportunity for someone looking to progress their career in optics, combining clinical expertise with team management and customer care. The role is available as a fixed term contract or secondment to cover maternity leave.

Benefits

• Free eyewear up to £550 annually with immediate eligibility.
• On target bonuses of up to £6,180, depending on store performance.
• Stretch target bonuses of up to £12,360, depending on store performance.
• Family and friends discount of 75%, 50% and 25% with a free eye test.
• 33 days annual leave with the opportunity to buy or sell holiday.
• Employee Assistance Program offering confidential support for your wellbeing.
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation.

Some experiences you might have

• Previous experience of developing a store improvement plan.
• Managing resource to meet demand and maximise sales.
• Solving complex problems for colleagues and customers.
• Remaining delivery focussed throughout challenging times.
• Being customer obsessed and providing exceptional customer service.
• Showing emotional intelligence to support yourself, colleagues or customers in difficult moments.
• Working as part of a winning team and taking lessons from mistakes.
• Managing a team, selecting and developing colleagues and working with HR.
• Displaying a positive attitude that has influenced others to commit to a cause.

Why Vision Express?

Working at Vision Express, you will be part of something bigger. With over 550 stores across the UK and Ireland, you will have the opportunity to share knowledge, elevate your career and reach your potential.

Together, we believe that we’re made stronger by our differences, so diversity and inclusion are key ingredients to our success, and we believe that striving for a culture of mutual trust enables us to reach our goals and achieve results.