Store Manager

Wells & Co.; Warrington; On-site; GBP 36,000 - 58,000; Full time

Job summary

Wells & Co. in Warrington is launching a new design store and seeks a Store Manager to lead from the front, drive retail standards, commercial performance and outstanding customer service.

You will build a high-performing team, develop partnerships in the community, and collaborate with internal and external stakeholders to deliver sustainable growth and an exceptional customer proposition. Pharmacy experience desirable but not essential; leadership, energy and a passion for community healthcare

Qualifications

• Experience managing or supervising people in retail, healthcare or customer-focused environments.
• Proven ability to lead, motivate and develop teams.
• Strong customer service and relationship-building skills.
• Commercial awareness with track record of delivering results.
• Excellent communication and coaching skills.
• Ability to work effectively in a fast-paced environment.
• Strong organisational skills and attention to detail.

Responsibilities

• Create an energetic culture empowering colleagues to deliver their best.
• Inspire team to embrace change and continuously improve the customer experience.
• Develop future talent through coaching and succession planning.
• Embed a mindset of innovation and ownership, turning ideas into action.
• Lead from the front to set standards for customer experience and performance.
• Own branch performance and seek opportunities to improve outcomes and commercial results.

Skills

People leadership

Customer service

Retail operations

Healthcare awareness

Coaching & development

Job description

As Store Manager, you'll take ownership of the overall performance and development of our new design store, leading from the front to deliver exceptional retail standards, commercial success, and outstanding customer service. You'll create an environment where colleagues are motivated to take pride in their work, recognise opportunities to improve, and consistently exceed customer expectations. You'll play a key role in shaping the future of the store by identifying local opportunities, developing partnerships within the community, and working collaboratively with a range of internal and external stakeholders to drive innovation, enhance the customer proposition, and deliver sustainable growth. Leading a high-performing team, you'll embed a culture of continuous improvement, operational excellence, and retail best practice, ensuring the store sets the benchmark for standards, customer experience, and commercial performance across the business Lead, Inspire & Build a High-Performing Team

Lead, Inspire & Build a High-Performing Team

• Create a culture of energy, ambition and accountability where colleagues are empowered to deliver their best every day.
• Inspire your team to embrace change, challenge conventional thinking and continuously improve the customer experience.
• Develop future talent through coaching, mentoring and succession planning, building a pipeline of capability for the business.
• Embed a mindset of innovation and ownership, encouraging colleagues to identify opportunities and turn ideas into action.
• Lead from the front, setting the standard for customer experience, operational excellence and commercial performance.

Create an Exceptional Customer Experience

• Continually evolve the customer journey, identifying opportunities to make every visit engaging, seamless and memorable.
• Champion a customer-first culture where exceptional service is the expectation, not the exception.
• Use customer insight, feedback and local knowledge to enhance and shape the store offering.
• Drive awareness and engagement with healthcare services, digital solutions and retail opportunities that add value for customers.
• Position the branch as a destination within the local community, building strong relationships and lasting customer loyalty.

Drive Growth, Innovation & Business Performance

• Take full ownership of branch performance, identifying and delivering opportunities to improve both customer outcomes and commercial results.
• Continuously seek innovative ways to enhance the retail proposition, increase footfall and improve customer engagement.
• Identify local market opportunities, trends and partnerships that will strengthen the branch's position within the community.
• Build strong relationships with internal and external stakeholders to bring new ideas, initiatives and opportunities into the store.
• Use data, insight and commercial awareness to make informed decisions and drive sustainable business growth.
• Champion new concepts, products, services and ways of working, ensuring the branch remains at the forefront of retail and healthcare excellence.
• Establish the branch as a benchmark location, recognised across the business for innovation, standards and performance.

Deliver Operational Excellence

• Create an environment that consistently reflects the highest standards of retail presentation, customer experience and professionalism.
• Ensure all company policies, procedures and professional standards are adhered to while maintaining an agile and forward-thinking approach.
• Drive continuous improvement across all aspects of branch operations, identifying smarter and more effective ways of working.
• Maintain a safe, compliant and well-managed store environment for customers and colleagues.

Essential

• Experience managing or supervising people within a retail, healthcare or customer-focused environment.
• Proven ability to lead, motivate and develop teams.
• Strong customer service and relationship-building skills.
• Commercial awareness and a track record of delivering results.
• Excellent communication and coaching skills.
• Ability to work effectively in a fast-paced environment.
• Strong organisational skills and attention to detail.

You’ll Be Someone Who:

• Is passionate about customer care and community healthcare.
• Leads with energy, enthusiasm and positivity.
• Enjoys coaching and developing others.
• Is empathetic, approachable and people-focused.
• Thrives on delivering measurable results.
• Takes ownership and leads by example.
• Is adaptable, resilient and solutions-focused.
• Works collaboratively to achieve team success.

At Well Pharmacy, we're investing in the future of retail and healthcare through the launch of our new design store at Birchwood. We're looking for an exceptional Store Manager who is passionate about retail excellence, creating outstanding customer experiences, and inspiring teams to deliver the very best every day.

This is a unique opportunity to lead a high potential strategic pharmacy that will showcase the very best of our retail and healthcare offering. Whilst pharmacy experience is desirable, it's not essential. What matters most is your ability to create a culture of high standards, build an engaged and high-performing team, and identify opportunities to continually evolve and enhance the customer experience., For over 70 years, we've been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team. Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS. The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life. We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most. We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring. 'Together we make a difference'