Store Manager

TN United Kingdom; Swansea; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Store Manager to lead a team dedicated to delivering exceptional customer experiences. This role involves driving commercial growth while fostering a culture of colleague development. You will be responsible for coaching and training staff, ensuring they embody the company's values, and actively engaging with customers to enhance their shopping experience. With a focus on achieving KPIs in a fast-paced environment, this position offers a unique opportunity to make a significant impact within a dynamic and supportive team. Join a company committed to investing in its people and creating a rewarding work atmosphere.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Retail Management Apprenticeship Programmes

Discounts across hundreds of UK retailers

Employee Assistance Programme

Qualifications

• Experience as a store manager in a retail environment.
• Ability to lead and develop a team effectively.

Responsibilities

• Overall responsibility for running the store and enhancing customer experience.
• Coaching and developing colleagues to meet business needs.
• Making commercial decisions regarding stock and merchandising.

Skills

Team Leadership

Customer Service

Commercial Decision Making

Coaching and Training

Recruitment

Education

Experience in Retail Management

Job description

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Store Location: 809 Oxford Street Swansea, SA1 3AF

Store Hours: 42.5

With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.

Role Responsibility

• You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
• Putting the customer at the heart of everything we do, you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
• You will coach, train, and develop colleagues within your store, harnessing their strengths and building on development areas.
• Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviors, and possess the required skill set to meet our business needs.
• Make commercial decisions around stock availability and merchandising.
• Actively seek contact with key stakeholders to gain a wider understanding of the business.
• Provide constructive and beneficial feedback to the store team, District, and Regional Managers regarding store performance and business opportunities to encourage continual growth.

The Ideal Candidate

• You will be as passionate about celebrating our customers’ life moments as we are.
• Have previous experience as a store manager within a retail environment, working collaboratively with wider stakeholders across the business.
• Have experience in leading and developing a team of colleagues.
• Be prepared to work towards KPIs in a fast-paced environment.

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. In 2020, we launched our exciting 5-year business strategy including our vision of becoming a true omni-channel retailer. This strategy involves significant investment into our colleagues across the business, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:

• 25% Card Factory colleague discount in-store and online
• Financial Wellbeing Support, including Financial Education Tools and Salary Advance
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers, with access to a virtual internal network for learning together
• Discounts across hundreds of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial well-being