Store Manager

Card Factory; Stockton-on-Tees; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in greeting cards and gifts is seeking a passionate Store Manager to lead their team in Stockton-on-Tees. This exciting role focuses on delivering exceptional customer experiences while driving commercial growth. You will be responsible for coaching and developing your team, ensuring they embody the company's customer promise. With a commitment to colleague development and a strategic vision for the future, this position offers a unique opportunity to thrive in a fast-paced retail environment. Join a company that values its employees and offers a supportive workplace culture, along with numerous benefits to enhance your well-being.

Benefits

25% Colleague Discount

Financial Education Tools

Salary Advance

Seasonal Incentive Schemes

Retail Apprenticeships

Blended Learning Access

Discounts Across UK Retailers

Employee Assistance Programme

Qualifications

• Experience managing a retail store with a focus on customer satisfaction.
• Ability to develop and lead a team effectively.

Responsibilities

• Oversee store operations with a focus on customer experience and growth.
• Recruit and develop a team that reflects company values.

Skills

Team Leadership

Customer Service

Commercial Decision Making

Coaching and Training

Education

Retail Management Experience

Job description

With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.

Role Responsibilities

1. You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
2. Putting the customer at the heart of everything we do, you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
3. You will coach, train, and develop colleagues within your store, harnessing their strengths and building on development areas.
4. Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviors, and have the required skill set to meet our business needs.
5. Make commercial decisions around stock availability and merchandising.
6. Actively seek contact with key stakeholders to gain a wider understanding of the business.
7. Provide constructive and beneficial feedback to the store team, District, and Regional Managers about store performance and business opportunities to encourage continual growth.

The Ideal Candidate

• You will be as passionate about celebrating our customers’ life moments as we are.
• Have previous experience as a store manager within a retail environment, working collaboratively with wider stakeholders across the business.
• Have experience in leading and developing a team of colleagues.
• Be prepared to work towards KPIs in a fast-paced environment.

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020, we launched our exciting 5-year business strategy, including our vision of becoming a true Omni-channel retailer. This strategy involves significant investment into our colleagues across the business, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:

• 25% Card Factory colleague discount in-store and online
• Financial Wellbeing Support
  • Financial Education Tools
  • Salary Advance
• Seasonal incentive schemes
• Opportunity to apply for Retail Apprenticeships
• Access to blended learning and development content
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing

This is an exciting role with genuine prospects for the right candidate. If this role aligns with your career aspirations, click 'Apply now'.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment, as applications will be reviewed regularly.

Location: Goodwood Square, Teesside Shopping Park, Stockton-on-Tees, United Kingdom