Store Manager

Flannels Group; St Helens; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Staff discount across Frasers Group

Bonuses (Weekly/Monthly/Quarterly)

Commission-based bonuses

Long Service awards

Discounted gym membership

Development courses and qualifications

28 days holiday

Job summary

FLANNELS in St Helens seeks an experienced Store Manager to lead a premium retail team and drive performance across all KPIs. You will oversee commercial strategy, stock management, and staff development within a luxury fashion environment.

You will report to the Area Manager and guide a team of Retail Managers and Sales Advisors, delivering exceptional customer service while meeting business goals and budgeting targets. A passion for premium brands and strong leadership are essential.

Qualifications

• A calm and confident approach under pressure, with the ability to manage challenges and resolve issues effectively
• A proactive problem-solver, able to think quickly and make sound decisions in a fast-paced environment
• A true brand ambassador, representing Flannels Group with professionalism and discretion

Responsibilities

• Be accountable for the store's commercial success and drive performance
• Lead and inspire your store team, providing guidance, coaching, and support
• Work closely with the Area Manager, acting on feedback and working towards targets
• Build lasting relationships with internal and external stakeholders
• Display exemplary communication and interpersonal skills at all levels of the organisation

Skills

Store leadership

Strategic thinking

Customer relations

Communication skills

Job description

FLANNELSis one of the UK’s leading luxury retailers, specialising in contemporary men’s, women’s andkids'designer clothing,footwearand accessories. Our brand portfolio includes the likes of Gucci, Saint Laurent, Valentino, Stone Island and Moncler, and our rapid growth has seen us open stores in many of the UK’s major cities, from Liverpool and Leeds to Birmingham and Sheffield. We have over 35 stores nationwide and with a portfolio of over 200 brands, FLANNELS offers a refined selection of the season’s most inspiring and sought-after collections. An exciting opportunity has arisen for a talentedStore Managerto join ourSt Helensstore and play a key role in its continued success.

Job Description

Whether it's leading floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Area Manager, you will oversee a team of Retail Managers and Sales Advisors within your store, driving commercial success and contributing to company growth.

COMMERCIAL EXPERTISE

• Be accountable for the commercial success of the store and drive store performance
• Identify key opportunities to enhance performance in line with current trends
• Develop and implement strategic plans to achieve departmental goals and objectives
• Analyse data and key performance indicators to make informed commercial decisions and drive KPIs

TEAM LEADERSHIP & MANAGEMENT

• Be accountable for your store and team's performance
• Lead and inspire your store team, providing guidance, coaching, and support.
• Work closely with your Area Manager, acting on feedback and working towards targets and deadlines
• Build lasting relationships with internal and external stakeholders
• Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation

DEVELOPMENT

• Identify future talent within the store and plan and support their personal development and progression
• Seek opportunities to drive your own personal development
• Train the coach and upskill the management team to maximise opportunities for future progression within the business

OPERATIONAL EFFICIENCIES

• Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
• Support other stores within the area with retail operations as and when required
• Use business communication tools to drive completion of tasks and ensure your team understands all key functions
• Drive performance in line with retail priorities to meet business objectives

CONTROLS

• Accountable for monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
• Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectively
• Demonstrate resilience to operational challenges, making effective decisions to drive solutions
• Control stock movement, run accurate store audits, and implement visual standards to company guidelines

Qualifications

We’re looking for a resilient, adaptable leader with a passion for premium retail and a drive to deliver exceptional results.

• A calm and confident approach under pressure, with the ability to manage challenges and resolve issues effectively
• A proactive problem-solver, able to think quickly and make sound decisions in a fast-paced environment
• A true brand ambassador, representing Frasers Group with professionalism, discretion, and a polished appearance at all times

Qualifications & Experience

• Minimum 6+ years’ experience in premium or luxury fashion retail management (or a similar high-end retail environment)
• Proven leadership experience, with the ability to manage, motivate, and develop large teams
• Strong background in customer service, with an established client network and understanding of local clientele
• Demonstrated success in driving sales, achieving targets, and managing budgets and stock levels
• Excellent product knowledge, including brands, fashion trends, and materials
• Solid understanding of retail operations, including merchandising, stock control, and loss prevention
• Strong communication skills, with the ability to engage effectively with colleagues, customers, and stakeholders

Additional Information

The Rewards

• Basic rate salary £38,193per annum
• 28 days holiday a year, inclusive of bank holidays
• 20% Staff Discount across all Frasers Group Stores
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission-led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membership
• We offer a wide range of Development Courses with National Qualifications