Assitant Manager - Luxury Retail Store

Flannels Group; York and North Yorkshire; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Basic rate salary £33,948 per annum

28 days holiday a year

20% Staff Discount across all Frasers/

50% in store uniform discount

Weekly/Monthly & Quarterly Commercial

Commission-led bonuses across products

Long Service awards

Discounted Gym membership

Excellent career development opportuni

Development Courses with National Qual

Brand exposure across luxury labels

Job summary

FLANNELS is a leading luxury retailer in the UK, offering designer clothing and accessories across men's, women's and kids' lines. We are seeking an Assistant Store Manager for our York store to lead a team of managers and sales advisors, drive commercial performance, stock control, and customer service excellence.

Reporting to the Store Manager, you will develop people, manage daily operations, deliver KPIs, wage controls, and build strong relationships with brands and customers.

Qualifications

• Minimum 4+ years' experience in premium or luxury fashion retail management, or within a similar high-end retail environment.
• Proven leadership skills, with experience managing, motivating, and developing large teams, including supervisors and team leaders.
• Strong customer service expertise, with a deep understanding of client expectations and an established local client network.
• Demonstrated success in driving sales performance, achieving targets, and managing budgets and inventory.
• Excellent product knowledge, including brands, fashion trends, materials, and market positioning.
• Solid understanding of retail operations, including merchandising, stock control, and loss prevention.
• Strong verbal and written communication skills, with the ability to build relationships across all areas of the business.

Responsibilities

• Drive store performance and commercial success.
• Lead and inspire store team, providing guidance, coaching, and support.
• Develop plans to achieve departmental goals and manage stock packages.
• Analyse data and KPIs to drive informed commercial decisions.
• Oversee daily operations and ensure efficiency, quality, and policy adherence.
• Monitor store KPIs, wage controls, and stock movement; conduct store audits.
• Support other area stores with operations as required.

Skills

Leadership

Customer service

Communication

Job description

FLANNELS is one of the UK's leading luxury retailers, specialising in contemporary men's, women's and kids' designer clothing, footwear and accessories. Our brand portfolio includes the likes of Gucci, Saint Laurent, Valentino, Stone Island and Moncler, and our rapid growth has seen us open stores in many of the UK's major cities, from Liverpool and Leeds to Birmingham and Sheffield. We have over 35 stores nationwide and with a portfolio of over 200 brands, FLANNELS offers a refined selection of the season's most inspiring and sought-after collections

An exciting opportunity has arisen for a talented Assistant Store Manager to join our york store and play a key role in its continued success. Whether it's leading floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Retail Managers and Sales Advisors within your store, driving commercial success and contributing to company growth.

COMMERCIAL EXPERTISE

• Be responsible for the commercial success of the store and drive store performance
• Identify key opportunities to enhance performance in line with current trends
• Develop and implement strategic plans to achieve departmental goals and objectives
• Analyse data and key performance indicators to make informed commercial decisions and drive KPIs

TEAM LEADERSHIP & MANAGEMENT

• Be responsible for your store and team's performance
• Lead and inspire your store team, providing guidance, coaching, and support.
• Work closely with your Store Manager, acting on feedback and working towards targets and deadlines
• Build lasting relationships with internal and external stakeholders
• Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation

DEVELOPMENT

• Identify future talent within the store and plan and support their personal development and progression
• Seek opportunities to drive your own personal development
• Train, coach and upskill the store team to maximise opportunities for future progression within the business

OPERATIONAL EFFICIENCIES

• Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
• Support other stores within the area with store operations as and when required
• Use business communication tools to drive the completion of tasks and ensure your team understands all key functions
• Support the store manager to drive performance in line with retail priorities to meet business objectives

CONTROLS

• Responsible for monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
• Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectively
• Demonstrate resilience to operational challenges, making effective decisions to drive solutions
• Control stock movement, run accurate store audits, and implement visual standards to company guidelines

The Rewards

• Basic rate salary £33,948 per annum
• 28 days holiday a year, inclusive of bank holidays
• 20% Staff Discount across all Frasers Group Stores
• 50% in store uniform discount
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission-led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membership
• Excellent career development opportunities
• We offer a wide range of Development Courses with National Qualifications

About You

We're looking for a resilient and adaptable leader with a passion for premium retail and the ability to thrive in a fast-paced, high-demand environment.

• A calm and composed approach under pressure, with the ability to navigate challenges and resolve conflicts effectively
• A proactive problem-solver, able to think on your feet and find practical solutions to customer and operational issues
• A dedicated brand ambassador, representing Frasers Group with professionalism, discretion, and a consistently polished appearance
• A confident communicator who can engage effectively with colleagues, customers, and stakeholders at all levels

Qualifications & Experience

• Minimum 4+ years' experience in premium or luxury fashion retail management, or within a similar high-end retail environment
• Proven leadership skills, with experience managing, motivating, and developing large teams, including supervisors and team leaders
• Strong customer service expertise, with a deep understanding of client expectations and an established local client network
• Demonstrated success in driving sales performance, achieving targets, and managing budgets and inventory
• Excellent product knowledge, including brands, fashion trends, materials, and market positioning
• Solid understanding of retail operations, including merchandising, stock control, and loss prevention
• Strong verbal and written communication skills, with the ability to build relationships across all areas of the business